Ibukunoluwa Epega

• Reviewed loan files and updated to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Implemented sales strategies that established relationships with realtors and CPAs.
• Fielded customer complaints and provided solutions.
• Explained different types of loans pertaining to client situations.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Explained very technical financial information to applicants in easy to understand language.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.

Supplier Qualification, Contract Compensation and Enablement.

Post Award Contract Management of >$500MM.

Annual Contracting and Procurement Plan (ACPP).

Tender Packaging and Facilitation from prequalification to contract award.

Claims review, analysis and negotiation to limit exposure.

Contract Spend Management.

Ariba Contract Workbench.

Recruitment and management of professional/experienced manpower.

Internal advocacy on Nigerian Content within Nigeria Mid Africa. Strategis Business Unit (NMASBU).

External advocacy with Nigerian National Petroleum Corporation (NNPC) and the Nigerian Content Consultative Forum.

Strategically sourcing for Nigerian contractors that will add value to our oil and gas business.

Sourcing for locally produced goods and promoting such to build capacity.

Benchmarking with other International Oil Companies (IOCs) on industry best practices.

Supporting and promoting all capacity building initiatives within and out the organization.

Contractual packages administration and project management.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Coordinated/supervised all Facilities Management requisitions within and outside Lagos metropolis.
• Responsible for the coordination and set up of all corporate events in Lagos.
• Responsible for the settlement of all expatriates into comfortable accommodation.
• Office space planner and Champion on Management of Change (MOC).
• Participated in cross-functional team-building activities.
• Led team of [Number] members while providing exceptional customer service.
• Implemented new working processes to deliver multiple improvements.

• Identified training needs and development for all Facilities Management staff.
• Coordinated technical training and personal development classes for staff members.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Handled all contractual requirements for Facilities Management.
• Responsible for leases and management of all leased properties in the country.
• Worked on budget and invoice control for Facilities Management.

• Production, treatment and distribution of potable water in the complex.
• Collected water samples to test alkalinity, hardness and residual levels.
• Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
• Treatment of dislodgement of sewage into the lagoon.
• Maintenance of all water and sewage pumps.
• Maintenance of all water and sewage distribution lines in the complex.
• Adhered to EPA and OSHA regulations.