Ileana Poteet
Dayton,OH
Summary
Over 15 years of experience in financial lending services, consistently achieving outstanding results in banking operations and sales. Expertise in customer service and information gathering to effectively address lending and financial needs. Strong team player with proven skills in issue resolution and interpersonal communication. Proficient in supporting marketing initiatives to enhance service delivery.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Officer
KH Credit Union
Dayton, OH
12.2021 - Current
- Evaluate & process mortgage applications to assess borrower eligibility and risk factors.
- Guided members through mortgage processes by clearly explaining options and requirements.
- Collaborated with real estate agents to facilitate seamless transactions for clients.
- Maintained up-to-date knowledge of mortgage products and industry regulations utilizing Freddie Mac.
- Utilized loan origination software for efficient and accurate application processing.
- Developed strong relationships with members, providing personalized service throughout loan processes.
- Analyzed financial data from members, including income, assets, and liabilities, to determine loan feasibility.
- Report mortgage payments to Freddie Mac.
Loan Officer
KH Network Credit Union
Kettering, OH
06.2018 - 12.2021
- Delivered information on credit union products and services to members, adhering to policies and regulations.
- Reviewed loan applications for accuracy and completeness.
- Evaluated credit reports to determine loan eligibility.
- Interviewed loan applicants to identify suitable loan products and alternatives for member needs.
- Requested and reviewed necessary documentation to facilitate loan approvals.
- Guided members through the loan application process, ensuring completeness of required information.
Bilingual Customer Accounting Specialist
Lexis Nexis
Miamisburg, OH
08.2016 - 06.2018
- Work on accounts assigned to my collector name making sure payments are received on time as well as assisting customers with their payments, disputes and cancellations.
- Worked as backup for Accounts Payable and Accounts Receivable department and worked on the general ledger weekly entries.
- Processed on line and physical mail, Canada mail, printing of refunds/ rent payments for the company, as well as the check scanning of customer's payments and rebates send to us from our vendors using Check21 to deposit each check received.
Loan Call Center Representative
KEMBA Credit Union
West Chester, OH
02.2016 - 08.2016
- Assisted members over the phone with their lending needs.
- Also, worked with the marketing department as a translator when promoting our credit union services to reach out and educate the Hispanic community in the Greater Cincinnati area.
Loan Processor
Midflorida Credit Union
Lakeland, FL
10.2012 - 02.2016
- Assisted members with financial lending services, including loan payoff facilitation and gap claim submissions.
- Managed phone applications for consumer loans, overseeing the process from beginning to closing. Resolved loan-related issues via email for members, non-members, and branches.
- Executed timely posting of loan payments and payoffs to ensure accurate account management.
Hispanic Department Representative
Midflorida Credit Union
Lakeland, FL
12.2009 - 10.2012
- Cross-sell credit union products and services to meet quarterly goals, assisted current and new members in new account opening and loan processing over the phone and online, also performed loan audits.
- Assisted the credit union in actively cross-selling products by doing additional outbound calling and participating in marketing events.
Teller
Midflorida Credit Union
Lakeland, FL
10.2009 - 02.2010
- Maintained accurate cash drawer and balanced daily transactions efficiently.
- Processed customer transactions, including deposits, withdrawals, and loan payments.
- Assisted members with account inquiries while delivering exceptional service.
- Educated members on digital banking tools to enhance convenience and accessibility.
- Handled large volumes of currency accurately, minimizing errors throughout transactions.
Education
Polk State College
Winter Haven, FLHigh School Diploma -
George Jenkins High School
Lakeland, FL05-2006
Sinclair Community College
Dayton, OHSkills
- Bilingual (Spanish)
- NMLS licensed
- Notary public for the state of Ohio
- Loan origination and processing
- Underwriting guidelines familiarity
- Relationship building
- Effective communication
Timeline
Mortgage Loan Officer
KH Credit Union
12.2021 - Current
Loan Officer
KH Network Credit Union
06.2018 - 12.2021
Bilingual Customer Accounting Specialist
Lexis Nexis
08.2016 - 06.2018
Loan Call Center Representative
KEMBA Credit Union
02.2016 - 08.2016
Loan Processor
Midflorida Credit Union
10.2012 - 02.2016
Hispanic Department Representative
Midflorida Credit Union
12.2009 - 10.2012
Teller
Midflorida Credit Union
10.2009 - 02.2010
Polk State College
High School Diploma -
George Jenkins High School
Sinclair Community College