Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hazel Torres

Henderson,NV

Summary

Seeking a customer service position where I an apply my 7+ years in consumer lending, mortgage lending and banking experience to meet company goals.

Overview

13
13
years of professional experience

Work History

Mortgage Loan Officer

UNIFY Financial Credit Union
05.2020 - Current
  • Originate 2-3 mortgage loan applications a day.
  • Evaluate member financial profiles to determine qualification eligibility and suitable loan products.
  • Responsible for collaborating with processors and underwriters to ensure deadlines are met.
  • Educated members with company mortgage products and guiding them through the application process.

Contact Center Representative II

UNIFY Financial Credit Union
01.2017 - 05.2020
  • Provide excellent member service via Live Chat by communicating effectively.
  • Responsible for responding to secure messages and staying within Superior Service Level Agreement.
  • Resolved member inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
  • Managed high call volume while remaining focused on delivering excellent member experiences.
  • Safeguard member assets by following proper verification procedures.
  • Submit consumer loan applications.

Financial Service Representative

Silver State Schools Credit Union
03.2012 - 01.2017
  • Open new membership accounts
  • Receive, submit, and fund consumer loans.
  • Responsible for balancing a cash drawer.
  • Ensure paperwork received and sent to dealerships was accurate before loan funding.
  • Educated members with products suitable for their banking needs.

Education

Associates - General Studies

College of Southern Nevada
Henderson, NV
01.2017

Diploma -

Corona High School
Corona, CA
01.2002

Skills

  • Bilingual/ Spanish
  • Communication skills
  • Time management skills
  • Goal oriented
  • Customer Service skills
  • Licensed mortgage loan originator
  • Dependability
  • Team player

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Loan Officer

UNIFY Financial Credit Union
05.2020 - Current

Contact Center Representative II

UNIFY Financial Credit Union
01.2017 - 05.2020

Financial Service Representative

Silver State Schools Credit Union
03.2012 - 01.2017

Associates - General Studies

College of Southern Nevada

Diploma -

Corona High School

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