Hazel Torres

Henderson,NV

Summary

Seeking a customer service position where I an apply my 7+ years in consumer lending, mortgage lending and banking experience to meet company goals.

years of professional experience

UNIFY Financial Credit Union

05.2020 - Current

Originate 2-3 mortgage loan applications a day.
Evaluate member financial profiles to determine qualification eligibility and suitable loan products.
Responsible for collaborating with processors and underwriters to ensure deadlines are met.
Educated members with company mortgage products and guiding them through the application process.

UNIFY Financial Credit Union

01.2017 - 05.2020

Provide excellent member service via Live Chat by communicating effectively.
Responsible for responding to secure messages and staying within Superior Service Level Agreement.
Resolved member inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
Managed high call volume while remaining focused on delivering excellent member experiences.
Safeguard member assets by following proper verification procedures.
Submit consumer loan applications.

Silver State Schools Credit Union

03.2012 - 01.2017

Open new membership accounts
Receive, submit, and fund consumer loans.
Responsible for balancing a cash drawer.
Ensure paperwork received and sent to dealerships was accurate before loan funding.
Educated members with products suitable for their banking needs.

College of Southern Nevada

Henderson, NV

01.2017

Corona High School

Corona, CA

01.2002

Spanish

Native or Bilingual

UNIFY Financial Credit Union

05.2020 - Current

UNIFY Financial Credit Union

01.2017 - 05.2020

Silver State Schools Credit Union

03.2012 - 01.2017

College of Southern Nevada

Corona High School