Hazel Torres
Henderson,NV
Summary
Seeking a customer service position where I an apply my 7+ years in consumer lending, mortgage lending and banking experience to meet company goals.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
UNIFY Financial Credit Union
Las Vegas, NV
05.2020 - Current
- Originate 2-3 mortgage loan applications a day.
- Evaluate member financial profiles to determine qualification eligibility and suitable loan products.
- Responsible for collaborating with processors and underwriters to ensure deadlines are met.
- Educated members with company mortgage products and guiding them through the application process.
Contact Center Representative II
UNIFY Financial Credit Union
Las Vegas, NV
01.2017 - 05.2020
- Provide excellent member service via Live Chat by communicating effectively.
- Responsible for responding to secure messages and staying within Superior Service Level Agreement.
- Resolved member inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Managed high call volume while remaining focused on delivering excellent member experiences.
- Safeguard member assets by following proper verification procedures.
- Submit consumer loan applications.
Financial Service Representative
Silver State Schools Credit Union
Las Vegas, NV
03.2012 - 01.2017
- Open new membership accounts
- Receive, submit, and fund consumer loans.
- Responsible for balancing a cash drawer.
- Ensure paperwork received and sent to dealerships was accurate before loan funding.
- Educated members with products suitable for their banking needs.
Education
Associates - General Studies
College of Southern Nevada
Henderson, NV01.2017
Diploma -
Corona High School
Corona, CA01.2002
Skills
- Bilingual/ Spanish
- Communication skills
- Time management skills
- Goal oriented
- Customer Service skills
- Licensed mortgage loan originator
- Dependability
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer
UNIFY Financial Credit Union
05.2020 - Current
Contact Center Representative II
UNIFY Financial Credit Union
01.2017 - 05.2020
Financial Service Representative
Silver State Schools Credit Union
03.2012 - 01.2017
Associates - General Studies
College of Southern Nevada
Diploma -
Corona High School