Hazel Torres
Henderson,NV
Summary
Seeking a customer service position where I an apply my 7+ years in consumer lending, mortgage lending and banking experience to meet company goals.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
UNIFY Financial Credit Union
05.2020 - Current
- Originate 2-3 mortgage loan applications a day.
- Evaluate member financial profiles to determine qualification eligibility and suitable loan products.
- Responsible for collaborating with processors and underwriters to ensure deadlines are met.
- Educated members with company mortgage products and guiding them through the application process.
Contact Center Representative II
UNIFY Financial Credit Union
01.2017 - 05.2020
- Provide excellent member service via Live Chat by communicating effectively.
- Responsible for responding to secure messages and staying within Superior Service Level Agreement.
- Resolved member inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Managed high call volume while remaining focused on delivering excellent member experiences.
- Safeguard member assets by following proper verification procedures.
- Submit consumer loan applications.
Financial Service Representative
Silver State Schools Credit Union
03.2012 - 01.2017
- Open new membership accounts
- Receive, submit, and fund consumer loans.
- Responsible for balancing a cash drawer.
- Ensure paperwork received and sent to dealerships was accurate before loan funding.
- Educated members with products suitable for their banking needs.
Education
Associates - General Studies
College of Southern Nevada
Henderson, NV01.2017
Diploma -
Corona High School
Corona, CA01.2002
Skills
- Bilingual/ Spanish
- Communication skills
- Time management skills
- Goal oriented
- Customer Service skills
- Licensed mortgage loan originator
- Dependability
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer
UNIFY Financial Credit Union
05.2020 - Current
Contact Center Representative II
UNIFY Financial Credit Union
01.2017 - 05.2020
Financial Service Representative
Silver State Schools Credit Union
03.2012 - 01.2017
Associates - General Studies
College of Southern Nevada
Diploma -
Corona High School