Lead operations for a high-volume distribution center, overseeing inbound and outbound shipments and scheduling
Drive safety and food safety compliance across the site,
Manage the site’s invoice accuracy metric, collaborating with sales partners across 11 product exchange centers in Indiana.
Support weekly throughput of 140k+ cases through scheduling and logistics
Area Manager II
Amazon – IND8 Customer Returns Center
Indianapolis, IN
10.2023 - 03.2024
Lead External Repair, Refurbish, and Warehouse Deals operations, balancing production capacity with labor forecasting across three major process paths.
Oversee product quality and productivity metrics
Partner with suppliers, repair vendors, and logistics teams to optimize product recovery and minimize downstream bottlenecks.
Implemented process improvements to reduce costs and improve throughput efficiency.
Area Manager I
Amazon – IND8 Customer Returns Center
Indianapolis, IN
08.2022 - 09.2023
Directed shift operations for 104,000+ customer return units and 5,600+ weekly labor hours, coordinating across 16 sub-departments.
Managed 164 direct reports including 4 shift leads, conducting weekly and bi-annual performance reviews.
Coordinated with carriers and Amazon sites nationwide to audit and approve outbound Non-Sort (large item) shipments
Implemented multiple safety and process improvements, collaborating across three shifts to ensure alignment.
Partnered with HR and interpreters to manage a workforce with 30+ spoken languages.
Business Development Intern
Gaylor Electric
Noblesville, IN
05.2021 - 08.2021
Engaged in customer relations and networked with potential new customers, making 40 cold calls a day on projects ranging from $1M-300M
Education
B.A. - Political Science, Business Management
Wabash College
Crawfordsville, IN
05.2022
Skills
Safety compliance
Invoice management
Process improvement
Quality assurance
Logistics coordination
Performance management
Professional Development
Wabash College Wrestling Team, 2018–2022, 2× NCAA DIII All-American; Team Captain (2022 NCAA National Runner-Ups)
Volunteer Coach – Wabash College Wrestling Team, 2024 – Present
Facilities Operations Manager at North St. Paul-Maplewood-Oakdale School DistrictFacilities Operations Manager at North St. Paul-Maplewood-Oakdale School District
Facilities Operations Manager at Sindalah Island (NEOM) - Initial Saudi GroupFacilities Operations Manager at Sindalah Island (NEOM) - Initial Saudi Group