Alexander Benefiel
Missouri City
Summary
Global Hospitality Leadership Major with 6 years experience in customer service and the hospitality industry with development into leadership positions. Determination to grow efficiently, learn new skills, and provide excellence in all aspects of this industry. Proactive with online skills and in-person service such as scheduling, management, training, and adaptability.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
J. Alexanders
2025.11 - Current
- Current bartender/trainer for new bartenders, ability to memorize many high-quality cocktails all while providing excellent service and maintaining great communication skills with both guests and management.
Server Trainer
Lazy Dog Restaurant & Bar
2022.08 - 2025.10
- Trained new servers on menu items and service protocols. Demonstrated proper food handling and safety procedures to staff. Assisted in training processes for new hires in the restaurant. Educated waiters on menu, memorization strategies, and how to convey information clearly. Worked directly with servers for many shifts during training process. Provided new servers in developing upselling strategies to enhance guest experience and increase sales. Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
Server
The Cheesecake Factory
2022.02 - 2022.07
- Provided exceptional customer service in fast-paced dining environment. Took customer orders accurately and communicated with kitchen staff. Served food and beverages promptly to enhance guest experience. Assisted team members during busy periods to ensure smooth operations. Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host
The Cheesecake Factory
2021.04 - 2022.02
- Managed dining reservations using restaurant management software. Addressed guest inquiries and resolved any seating issues promptly. Assisted servers by communicating guest needs effectively.
Education
Bachelor - Global Hospitality Leadership
University of Houston
Houston, TX2026-07
High School Diploma - undefined
Elkins High School
Missouri City, TX2021-05
Skills
- Employee Training
- Team Collaboration
- Communication
- Guest Relations/Management
- POS Operations
- Organization and Time Management
- Mixology
- Customer Service
Certification
- TABC Certified
Timeline
Bartender
J. Alexanders
2025.11 - Current
Server Trainer
Lazy Dog Restaurant & Bar
2022.08 - 2025.10
Server
The Cheesecake Factory
2022.02 - 2022.07
Host
The Cheesecake Factory
2021.04 - 2022.02
High School Diploma - undefined
Elkins High School
Bachelor - Global Hospitality Leadership
University of Houston