Alexander Bono
Selma,TX
Summary
As a highly motivated and adaptable professional, I'm committed to achieving success through continuous learning and growth. With a proven track record of thriving in diverse work environments, I possess exceptional organizational skills and a strong work ethic that enables me to exceed customer expectations and business objectives. As a quick learner, I'm able to rapidly adapt to new challenges and technologies, and possess excellent multitasking abilities that allow me to efficiently manage multiple priorities.
Overview
16
16
years of professional experience
Work History
Medical Claims Processor
Accenture
01.2023 - Current
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Researched and resolved complex medical claims issues to support timely processing.
- Verified patient insurance coverage and benefits for medical claims.
Data Entry Specialist
Stride Health
12.2022 - 01.2023
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Resolved discrepancies in data entry activities for accurate, complete jobs
Clerk
United States Post Office
12.2017 - 11.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Sorted letters and parcels using manual and automated processing equipment.
- Trained new employees to work efficiently in fast paced environments.
- Loaded letter trays by carrier sequence.
- Proactively identifies project risks and works with project lead to develop mitigation strategies, escalate to leadership, and implement mitigation.
Tower Hand/Civil Hand
Skyman Construction Corp
03.2017 - 08.2017
- Built and installed sites per customer specs and maintained safe work environment daily
- Coordinated maintenance and responded to repair calls for assigned sites.
- Drove truck and trailer to and from job sites, up to 6 hour drives.
- Replaced light bulbs and coaxial cables.
- Performed routine maintenance on equipment.
- Performed tower construction at heights of 500 feet while maintaining focus on safety.
- Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
- Installed, adjusted and repaired stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
Technical Support Specialist
Volt Workforce Solutions
05.2012 - 11.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Recorded and maintained relevant notes for each client and work order.
- Answered calls throughout workday while maintaining multiple job duties simultaneously.
- Proficient in 10-key and utilized strong typing skills throughout day.
- Maintained calm, professional demeanor when dealing with escalations.
- Patched software and installed new versions to eliminate security problems and protect data.
Health Screening Technician
Health Solutions
11.2007 - 02.2012
- Provided health screening services to include finger-sticks for lipid panels, heart rate, blood pressure, body composition, height, weight, waist circumference, and health coaching.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Cholestech LDX machines as well as blood pressure machines.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls
- Conduct customer virtual project calls and education, including kickoff and external discovery calls.
- Managed inventory for health screenings.
- Executes on all aspects of complex software implementation projects and other assignments.
- Developed corrective action plans and prevention strategies to improve wellness screenings.
- Set up and performed test activities.
- Worked in corporate settings with diverse populations.
Education
High School Diploma -
San Antonio School For Inquiry And Creativity
San Antonio06.2006
Skills
- Thrives in fast-paced work environment
- Very quick to pick up on new concepts and job duties, fast learner
- Types 60 words per minute and proficient in 10-key data entry
- Proficient in MS Office applications including Excel, OneNote and Outlook
- Skilled in conflict-resolution and problem-solving
- Effective communicator, both written and verbal
- Highly detail oriented and self-motivated, self-starter
- Effectively manages multiple tasks and tight deadlines
Timeline
Medical Claims Processor
Accenture
01.2023 - Current
Data Entry Specialist
Stride Health
12.2022 - 01.2023
Clerk
United States Post Office
12.2017 - 11.2022
Tower Hand/Civil Hand
Skyman Construction Corp
03.2017 - 08.2017
Technical Support Specialist
Volt Workforce Solutions
05.2012 - 11.2012
Health Screening Technician
Health Solutions
11.2007 - 02.2012
High School Diploma -
San Antonio School For Inquiry And Creativity