Alexander Brown
Davenport,FL
Summary
Dynamic sales professional with extensive experience in customer relationship management, dedicated to ensuring exceptional customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Strong collaborator, consistently working with team members to meet sales objectives while fostering a positive store environment. Recognized for a solid track record in revenue growth, adeptness at building client relationships, and a commitment to excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bath & Body Works Inc.
Davenport, FL
09.2024 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Advised clients on skincare products to enhance beauty routines and improve customer satisfaction.
- Developed personalized beauty consultations based on client needs and preferences, increasing loyalty.
- Maintained inventory levels of cosmetics and skincare products, ensuring availability for customers.
- Analyzed customer feedback to refine product offerings and enhance the overall shopping experience.
Seasonal Retail Associate (Rehire)
Spencer's LLC
Winter Park, FL
08.2024 - 11.2024
- Setting up Halloween merchandise such a lawn displays and in house decor
- Suggesting ideas for Halloween costumes for guest who were unsure of what they wanted to be
- Organizing costumes based on different themes such as police, military, cowboy and fairy tale
- Taking hold and unpacking new inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Seasonal Retail Associate
Five Below
Davenport, FL
11.2023 - 02.2024
- Early morning inbound stocker which included unloading palets of merchandise
- Organizing products based on high volume sales such as snacks, electroincs and toys
- Changing the store signs to reflect seasonal merchandise such as Christmas or New Years
- Offered insites to products throughout the store for any guest who were unfamilar
- Assiting guest wiith self checkout lanes and ringing up guest to ensure a smooth and speedy process.
Seasonal Retail Associate
Spencer's LLC
Davenport, FL
08.2023 - 11.2023
- Setting up Halloween merchandise such a lawn displays and in house decor
- Suggesting ideas for Halloween costumes for guest who were unsure of what they wanted to be
- Organizing costumes based on diffrent themes such as police, military, cowboy and fairy tale
- Taking hold and unpacking new inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Sales Associate Specialist
It's Sugar
Kissimmee, FL
02.2022 - 01.2023
- Maintained clean, customer-focused environment in-store to deliver exceptional customer experiences
- Checked and verified vendor deliveries for order accuracy and product quality
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Merchandise Associate
Rocket Fizz
Marlton, NJ
01.2021 - 02.2022
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced.
Deli Asssociate
Spice Enterprises LLC
Voorhees Township, NJ
01.2021 - 02.2022
- Managed the daily operations of the deli counter, ensuring all tasks were completed on time and within budget
- Maintained a clean, organized and stocked deli counter
- Preparing catering size orders tailored to the customers needs.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
Cafe Worker
Royal Farms
Voorhees Township, NJ
06.2019 - 11.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
Education
High School Diploma -
Eastern Regional High School
Voorhees NJ06-2019
Skills
- Ability to Work in a Team
- Beauty trends
- Reliability and punctuality
- Cash Handling Accuracy
- Relationship building
- Promotional activities
Timeline
Sales Associate
Bath & Body Works Inc.
09.2024 - Current
Seasonal Retail Associate (Rehire)
Spencer's LLC
08.2024 - 11.2024
Seasonal Retail Associate
Five Below
11.2023 - 02.2024
Seasonal Retail Associate
Spencer's LLC
08.2023 - 11.2023
Sales Associate Specialist
It's Sugar
02.2022 - 01.2023
Merchandise Associate
Rocket Fizz
01.2021 - 02.2022
Deli Asssociate
Spice Enterprises LLC
01.2021 - 02.2022
Cafe Worker
Royal Farms
06.2019 - 11.2020
High School Diploma -
Eastern Regional High School