Alexander Burgess
Evanston,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Moshi's Tobacco & Vape. Proven track record in conflict resolution and team leadership, fostering client loyalty through exceptional service. Adept at visual merchandising and maintaining an organized environment, contributing to overall sales success.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Moshi's Tobacco & Vape
12.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Processed and stocked merchandise in accordance with store standards.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Car Porter
Gerber Collison & Glass
08.2023 - 12.2024
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Improved dealership appearance by maintaining clean and organized car displays.
Demolisher
Independant Contractor
05.2017 - 06.2023
- Enhanced safety protocols, conducting regular inspections of demolition equipment and tools.
- Improved project timelines by coordinating with contractors and team members onsite.
- Oversaw crew training programs, ensuring all team members were knowledgeable about safe practices in the field and current industry standards.
- Increased demolition efficiency by utilizing advanced equipment and techniques.
Car Washer
Waterway Carwash
10.2021 - 12.2022
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
Security Officer
Signal 88 Security
06.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Acrylic Fabricator
Sports Awards
08.2020 - 09.2020
Maintenance Porter
WFF Facility Services
06.2019 - 02.2020
- Consistently adhered to safety regulations and protocols, promoting a secure work environment for all facility occupants and staff.
- Supported management with facility upgrades and renovations, minimizing disruptions to operations.
- Reduced pest problems through proper trash disposal procedures and regular cleaning of common areas.
- Assisted in reducing downtime by quickly responding to emergency repair situations.
Program Assistant
Boys & Girls Club Of North Chicago
08.2019 - 11.2019
- Supported the academic success of students by providing homework assistance and study tips.
- Developed creative lesson plans that incorporated various learning styles to cater to individual student needs.
- Provided valuable feedback to students on their work, helping them grow academically while building self-confidence in their abilities.
- Promoted a positive learning environment by fostering collaboration and teamwork among students.
Machine Operator
Commercial Plastics
05.2019 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Collaborated with team members to optimize production processes and improve overall performance.
Pizza Delivery Driver
Marcos Pizza
02.2019 - 05.2019
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Warehouse Associate
IONE Inc.
06.2018 - 03.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Cashier Team Lead
Lewis Fresh Market
09.2018 - 02.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Waukegan High School
Waukegan, IL06-2018
Skills
- Cash handling
- Customer service
- Visual merchandising
- Sales techniques
- Conflict resolution
- Team leadership
- Time management
- Communication skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Sales Associate
Moshi's Tobacco & Vape
12.2024 - Current
Car Porter
Gerber Collison & Glass
08.2023 - 12.2024
Car Washer
Waterway Carwash
10.2021 - 12.2022
Security Officer
Signal 88 Security
06.2021 - 01.2022
Acrylic Fabricator
Sports Awards
08.2020 - 09.2020
Program Assistant
Boys & Girls Club Of North Chicago
08.2019 - 11.2019
Maintenance Porter
WFF Facility Services
06.2019 - 02.2020
Machine Operator
Commercial Plastics
05.2019 - 08.2019
Pizza Delivery Driver
Marcos Pizza
02.2019 - 05.2019
Cashier Team Lead
Lewis Fresh Market
09.2018 - 02.2019
Warehouse Associate
IONE Inc.
06.2018 - 03.2019
Demolisher
Independant Contractor
05.2017 - 06.2023
High School Diploma -
Waukegan High School
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