Alexander Carlos
Long Beach,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Customer Success Lead
ZUUM Transportation
01.2022 - Current
- Liaison between the Operations team and external communication with Vendors, Receivers, Customers, and Carriers. Providing support for all questions and concerns with live order and issues.
- Managing a team of 10 customer representatives to complete daily operational tasks.
- Handling Enterprise Accounts including Home Depot, Tyson, Lineage, and General Motors.
- Spearheaded the creation of the S.O.P for our current Customer Success Team and the Operation's Accessorial Requests.
- Named Customer Success's Employee of the Year for 2023.
Logistics Coordinator
ZUUM Transportation
05.2021 - 01.2022
- Handled Enterprise Accounts including Home Depot, BASF, and GLOVIS.
- Navigated several portals to ensure accurate updates and communications were passed to customers.
- Communication to Vendors and Customers on appointment scheduling, order updates, and resolved issues that may occur during the transportation of the cargo.
- Created and sent out Daily Operations Reports to the Operations team / management. This daily snapshot showcased our successes and areas in need of improvement to the team.
Shipping Coordinator
Pure Aqua, Inc.
08.2018 - 05.2021
- Prepare export and domestic documentation
- Receive all incoming shipment and reconcile with purchase order
- Coordinate all shipments with customers and production group
- Process parts orders, checking inventory, and communicating with customers to update them on the status of their order
Sales Representative
Legacy Group Enterprise
07.2018 - 08.2018
- Market campaigns, manage, and record product sales for DirecTV
- Communicate brand information to relevant target audience
- Nurturing client relationships
- Coordinate retail promotions and organize presentations of sales information
Shipping/Receiving Associate
Body-Wise Int. LLC
05.2013 - 06.2018
- Examined shipment contents and compared it with manifests, invoices, and orders to verify accuracy
- Managed diverse responsibilities such as packing, sealing, labeling, and affixing postage to prepare materials for transport
- Ability to handle high-volume work, confronted with on average 500 to upward 800 orders a day
- Conducted monthly, quarterly and yearly inventories of warehouse stock
Education
Bachelor of Science - Marketing
California State University-Long Beach
Long Beach, CA09.2016
Skills
- Time management
- Attention to detail
- Training & Development
- Team management
- Logistics
- Freight Experience
- Communication
- Microsoft Office
- MULTI-TASKER
- Warehouse Management
- Shipping & Receiving
Timeline
Customer Success Lead
ZUUM Transportation
01.2022 - Current
Logistics Coordinator
ZUUM Transportation
05.2021 - 01.2022
Shipping Coordinator
Pure Aqua, Inc.
08.2018 - 05.2021
Sales Representative
Legacy Group Enterprise
07.2018 - 08.2018
Shipping/Receiving Associate
Body-Wise Int. LLC
05.2013 - 06.2018
Bachelor of Science - Marketing
California State University-Long Beach
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