Alexander Castaneda
Davie,FL
Summary
Customer Success professional with 7+ years of experience managing client relationships, onboarding customers, and driving long term retention. Proven track record of serving as a trusted advisor, resolving issues, and delivering consistent customer outcomes. Fluent in English and Spanish with strong CRM and reporting expertise.
Overview
10
10
years of professional experience
Work History
Outbound Business Customer Success Representative
Comcast Business
05.2021 - Current
- Managed a portfolio of High-End Business customers as the primary point of contact for support and resolution
- Provided clients with Premium Customer Service through onboarding, and relationship management
- Supported customers through service plan selection and contract execution, ensuring alignment with business needs
- Maintained accurate customer records, and reporting in CRM
- Built long term client relationships by proactively identifying needs and delivering solutions in a timely manner
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Supervisor: Client Success & Account Management
Comcast Business
04.2018 - 05.2021
- Coached and directed a team supporting Small to Medium Business clients throughout the customer lifecycle, including onboarding, engagement, issue resolution and ongoing account management
- Ensured consistent, high-quality customer experiences by setting service standards and performance expectations
- Conducted regular coaching sessions focused on communication, problem solving, and customer satisfaction
- Partnered with leadership and internal teams to improve customer outcomes
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
South Florida Market Associate
Expedia Hotels Inc
05.2016 - 05.2018
- Collaborated with over 200 hotels to maintain and establish relationships across multiple travel partners
- Worked to educate Hotel and Travel partners with platform features and tools improving performance
- Strengthened partnerships through consistent communication and data driven recommendations
- Helped in driving Travel Partner satisfaction, engagement, and long term retention
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
Education
Bachelor of Science - Hospitality and Hotel Management
Florida International University
Miami, FL01.2012
Skills
- Customer Success & Client Retention
- Client Relationship Management
- Customer Onboarding And Adoption
- Salesforce CRM Reporting
- Cross Functional Collaboration
- Process Improvement
- Project And Time Management
- Customer Health Analysis
- Bilingual: English And Spanish
Timeline
Outbound Business Customer Success Representative
Comcast Business
05.2021 - Current
Supervisor: Client Success & Account Management
Comcast Business
04.2018 - 05.2021
South Florida Market Associate
Expedia Hotels Inc
05.2016 - 05.2018
Bachelor of Science - Hospitality and Hotel Management
Florida International University