Alexander Cook
Summary
Dynamic Retail Sales and Production Associate with a proven track record at Mokan Goodwill, excelling in quality assurance and customer service. Skilled in multitasking and conflict resolution, consistently exceeded performance goals by prioritizing customer satisfaction and maintaining high-quality standards. Fluent in Spanish, adept at fostering loyalty through exceptional problem-solving abilities and active listening.
Overview
1
1
year of professional experience
Work History
Retail Sales and Production Associate
Mokan Goodwill
09.2023 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Manhattan High School
Manhattan, KS05.2023
Skills
- Efficient multitasking
- Quality Assurance
- Quality Control
- Customer Service
- Problem-Solving
- Customer Assistance
- Time Management
- Reliability and punctuality
- Fluent in Spanish
- Conflict Resolution
- Active Listening
- Problem-solving abilities
Timeline
Retail Sales and Production Associate
Mokan Goodwill
09.2023 - Current
Manhattan High School
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