Alexander Craig
Murrells Inlet,SC
Summary
Motivated professional looking to find a career with an organization that challenges and allows for growth. I have experience in multiple leadership roles and would like to find a position where I can continue to use my skills and expertise to manage and grow. Proven success in increasing customer satisfaction and increasing profit beyond organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
03.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Assistant GM
American Steak & Oyster Bar
02.2023 - 10.2023
- Contributed to business expansion efforts by identifying potential growth opportunities and providing valuable insights during the decision-making process.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among employees.
- Implemented new menu items based on market research findings to cater to evolving consumer preferences effectively.
- Oversaw daily restaurant operations to ensure consistent compliance with safety regulations, health codes, and company policies.
Life Insurance Agent
Symmetry Financial
02.2023 - 05.2023
- Sales
- Client acquisition
- Guiding clients through policies
- Helping to protect financial future of families
Front of House Manager
Gulfstream Cafe
05.2022 - 02.2023
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Manager
Cookout
05.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Multidisciplinary Studies - Sports Psychology, Human Service, Coaching
West Virginia University
Morgantown, WV12-2016
High School Diploma - General High School Curriculum
Meade Senior High
Fort Meade, MD05-2009
Skills
- Money handling and counting
- Training and development background
- Restaurant Management FOH/BOH
- Sales
- Team leadership expertise
- Employee relations
- Staff management
- Inventory control
- Employee scheduling
- Customer retention
- Workflow coordination
- Operations oversight
Certification
Google Data Analytics Professional Certification
Completion of 8 courses developed by Google. Provided hands-on practice based assessments creating competency in tools and platforms including spreadsheets, SQL, Tableau, and R. I am able to prepare, process, analyze and share data for thoughtful action.
Timeline
Uber Driver
Uber
03.2024 - Current
Assistant GM
American Steak & Oyster Bar
02.2023 - 10.2023
Life Insurance Agent
Symmetry Financial
02.2023 - 05.2023
Front of House Manager
Gulfstream Cafe
05.2022 - 02.2023
Manager
Cookout
05.2021 - 02.2022
Multidisciplinary Studies - Sports Psychology, Human Service, Coaching
West Virginia University
High School Diploma - General High School Curriculum
Meade Senior High