Cindy Perez
West Valley City,UT
Summary
Driven professional with a track record of enhancing customer satisfaction at Uber Eats through exceptional service and timeliness. Excelled in fast-paced environments, leveraging strong customer engagement and complex problem-solving skills. Demonstrated proficiency in money handling and Spanish translation, contributing to a superior customer experience. Proven ability to train peers, showcasing leadership and clear communication.
Overview
4
4
years of professional experience
Work History
Uber Driver
Uber Eats
2023.05 - 2024.03
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Amazon Warehouse
Amazon
2022.01 - 2022.05
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded, unloaded, and moved material to and from storage and production areas
- Maintained clean, orderly work environment free of hazards
Stitchfix Warehouse
Stitchfix
2021.08 - 2021.11
- Loaded, unloaded, and moved material to and from storage and production areas.
- Strapped items down over protective padding to secure throughout transportation.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
McDonald's Cashier
McDonald's
2020.01 - 2020.11
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT05.2017
Skills
- Customer Engagement
- Schedule Management
- Customer Service
- Complaint resolution
- Customer Assistance
- Complex Problem-Solving
- Money Handling
- Clear Communication
- Spanish translation
Languages
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber Eats
2023.05 - 2024.03
Amazon Warehouse
Amazon
2022.01 - 2022.05
Stitchfix Warehouse
Stitchfix
2021.08 - 2021.11
McDonald's Cashier
McDonald's
2020.01 - 2020.11
High School Diploma -
Cottonwood High School