Alexander Cruz
Atlanta,GA
Summary
Motivated and detail-oriented professional with a diverse skill set in staff recruiting and retention, risk management, and portfolio optimization. Experienced in conducting interviews and implementing rules and regulations to ensure smooth operations and compliance. Known for critical thinking, strong memory retention, and a calm demeanor in high-pressure situations. Excellent multitasker with a professional appearance and exceptional organizational abilities. Adept at managing teams, optimizing processes, and minimizing risks to drive overall success and maintain a positive work environment.
Overview
3
3
years of professional experience
Work History
Server
TonTon Ramen
Atlanta, GA
02.2024 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
Shift Manager
Starbucks
Atlanta, GA
08.2022 - 01.2024
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Conferred with management and subordinates to resolve problems or complaints.
- Resolved conflicts between staff members in a professional manner.
- Planned and developed new operation processes to innovate and stay competitive.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA12-2025
Skills
- Staff recruiting and retainment
- Portfolio optimization
- Rules and regulations
- Interviewing
- Critical thinking
- Memory retention
- Calm demeanor
- Professional appearance
- Multitasking and organization
- Risk management
Accomplishments
- Elected by the chapter to hold the position of Vice President of the Alpha Tau Omega Fraternity.
- Selected to be the Social Chair of Alpha Tau Omega.
Affiliations
- Volunteered at Bashor Men's Homeless Shelter
- Organized a philanthropy week to donate money for Bald Ridge Lodge.
- Attended a leadership conference in Chicago
Timeline
Server
TonTon Ramen
02.2024 - Current
Shift Manager
Starbucks
08.2022 - 01.2024
Bachelor of Science - Psychology
Georgia State University
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