FLORENCE Slate
Cincinnati, OH,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Recruiting
Express Staffing
Cincinnati
06.2023 - 06.2024
- Managed volunteer programs by recruiting, training, and supervising volunteers for various community projects.
- Assisted in recruiting qualified drivers to maintain high-quality service levels for clients.
- Implemented creative recruiting tactics to engage passive candidates and increase applicant quality overall.
- Partnered with universities and professional organizations to build strategic relationships for future recruiting efforts.
- Assisted in recruiting talented players, contributing to a stronger overall team dynamic.
Collection Representative
Breadfinancial
Columbus
05.2022 - 05.2024
- Enhanced collection efforts by maintaining detailed records of client communications and payment history.
- Contributed to the development of departmental goals and objectives as part of a collaborative team environment.
- Ensured timely follow-up on outstanding accounts, minimizing potential losses due to non-payment or delayed payments.
- Improved customer satisfaction by promptly addressing and resolving account issues.
- Conducted customer credit evaluations for accurate risk assessment and informed decisionmaking.
CUSTOMER CARE REPRESETATIVE
VSP
Columbus, OH
12.2017 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
TAX PREPARER
Turbo Tax
12.2015 - 06.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Inbound Sales Representative
Safelite Auto Glass
Dublin, OH
03.2015 - 11.2017
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by Number%.
Warehouse Associate
IntelliSource
Groveport, OH
09.2014 - 09.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Package Handler
FedEx
Whitehall, OH
11.2013 - 04.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Office Assistant
Full Service Auto Care
Columbus, OH
06.2002 - 09.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Skills
- Recruiting metrics
- Recruiting Team Leadership
- Diversity recruiting
- Recruiting abilities
- Staff Recruiting and Retainment
- Recruiting strategies
- Full cycle recruiting
- High-Volume Recruiting
- Hiring and Recruiting
- Staff Hiring and Recruiting
Timeline
Recruiting
Express Staffing
06.2023 - 06.2024
Collection Representative
Breadfinancial
05.2022 - 05.2024
CUSTOMER CARE REPRESETATIVE
VSP
12.2017 - 11.2019
TAX PREPARER
Turbo Tax
12.2015 - 06.2019
Inbound Sales Representative
Safelite Auto Glass
03.2015 - 11.2017
Warehouse Associate
IntelliSource
09.2014 - 09.2016
Package Handler
FedEx
11.2013 - 04.2014
Office Assistant
Full Service Auto Care
06.2002 - 09.2008