Laura W. Jordan
La Grange,GA
Summary
Talent acquisition professional skilled in managing high-volume recruiting and building effective candidate pipelines across multiple markets. Successfully delivers three completed offers weekly while managing 20-30 active requisitions. Maintains strong partnerships with hiring managers and ensures exceptional candidate communication throughout the recruitment process.
Overview
19
19
years of professional experience
Work History
Senior Talent Acquisition Specialist
Smart Care Solutions
12.2022 - Current
- Manage 20-30 active requisitions across multiple companies, markets, and functions, with a strong emphasis on commercial HVAC/R, refrigeration, foodservice equipment, installation, and other field-service roles.
- Achieved average of three completed offers weekly while managing high-volume activity, hard-to-fill technician searches, candidate follow-up, and shifting business priorities.
- Build targeted pipelines through Indeed, LinkedIn, Boolean search, direct outreach, employee referrals, competitor research, and industry-specific sourcing strategies.
- Screen field-service candidates for hands-on technical experience, commercial equipment exposure, licenses and certifications, service territory, travel, on-call expectations, and overall role alignment.
- Partner directly with hiring managers to clarify must-have qualifications, distinguish required credentials from preferences, calibrate candidate quality, and adjust sourcing strategy based on market conditions.
- Guide candidates from initial outreach through screening, interviews, offer acceptance, and application completion while maintaining prompt, professional communication.
- Maintained accurate ATS activity, pipeline visibility, and recruiting metrics while identifying process improvements to enhance communication and minimize delays.
- Coordinate offer and pre-employment activity with candidates and internal partners, supporting documentation, background-check follow-up, onboarding readiness, and smooth handoffs through the start date.
- Delivered pipeline updates, candidate-market feedback, sourcing challenges, and actionable recommendations to hiring leaders for difficult-to-fill or precisely defined searches.
Talent Acquisition Specialist
TWC Services
01.2018 - 12.2022
- Facilitated high-volume recruiting for service, operations, and support roles in fast-paced, multi-location organization, ensuring timely placements.
- Built and maintained candidate pipelines, reviewed applicant qualifications, coordinated interviews, and kept hiring managers informed throughout the search.
- Managed ATS records, candidate status updates, recruiting documentation, and large volumes of candidate communication with accuracy and responsiveness.
- Identified communication gaps and supported workflow improvements that increased recruiting responsiveness and kept candidates moving.
- Identified communication gaps and implemented workflow improvements, enhancing recruiting responsiveness and streamlining candidate progression.
Operations Manager
Brewer Security Solutions
01.2014 - 01.2018
- Implemented process improvements that increased efficiency, strengthened communication, and reduced administrative errors.
- Managed cross-department communication and resolved operational and personnel issues in real time to support business continuity and team performance.
- Oversaw daily operations, scheduling, documentation, and workflow coordination to ensure smooth functioning of fast-paced service business.
- Maintained workflow tracking and operational records to effectively manage competing priorities and urgent service needs.
Branch Administrator
Protection One Security
01.2008 - 01.2012
- Ensured accuracy of operational reporting, customer documentation, internal records, and workflow across daily branch activity.
- Resolved service issues by coordinating with customers and internal teams to maintain efficient branch processes.
- Facilitated branch operations and administrative functions in high-volume service environment.
Owner & Founder
Main Street Botanicals
LaGrange, USA
12.2025 - Current
- Owned and operated independent retail plant and gift shop while balancing full-time professional responsibilities, showcasing disciplined scheduling, independent decision-making, and consistent follow-through.
- Managed marketing, social media, customer communication, vendor relationships, purchasing, inventory, merchandising, budgeting, workshops, community partnerships, and daily operations to enhance overall business performance.
- Plan and host customer events and educational workshops that support repeat business, product sales, and local brand awareness.
- Cultivated loyal customer base through responsive service, community engagement, and hands-on ownership of customer experience.
President
Thunder City Derby Sirens
01.2013 - 01.2019
- Led operations, member recruitment, onboarding, volunteer coordination, event planning, and community partnerships for nonprofit roller derby league, enhancing community engagement and support.
- Built communication and workflow systems, coordinated cross-functional teams, and facilitated member engagement and conflict resolution, fostering a collaborative environment.
- 501(c)(3)
Education
Bachelor of Arts -
University of Central Florida
Skills
- Skilled-Trades Recruiting
- Full-Cycle Recruiting
- Boolean & Direct Sourcing
- Indeed & LinkedIn
- Technician Screening
- Candidate Pipeline Management
- Hiring-Manager Partnership
- ATS Administration
- Offer & Onboarding Coordination
- Recruiting Metrics
- Candidate Experience
- Remote Collaboration
- Applicant Tracking Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Microsoft PowerPoint
- Recruiting Reporting
- Workflow Documentation
- High-Volume Remote Collaboration
- Confidential Records Management
Timeline
Owner & Founder
Main Street Botanicals
12.2025 - Current
Senior Talent Acquisition Specialist
Smart Care Solutions
12.2022 - Current
Talent Acquisition Specialist
TWC Services
01.2018 - 12.2022
Operations Manager
Brewer Security Solutions
01.2014 - 01.2018
President
Thunder City Derby Sirens
01.2013 - 01.2019
Branch Administrator
Protection One Security
01.2008 - 01.2012
Bachelor of Arts -
University of Central Florida