Hi, I’m
ALEXANDER CUADRADO
Doraville,GA
“You will get what you want in life, if you will only help others get what they want.”
Zig Ziglar
Summary
Dedicated professional with 5 years of proven expertise in Front Office Management and 8 total years of Customer Service and Sales experience. Adept at leading high-performing teams, optimizing operations, and delivering top of the line customer experiences. Strong interpersonal, communication and problem-solving skills, consistently resulting in exceeding customer expectations. Looking to leverage my skills and leadership in a dynamic role.
Overview
9
years of professional experience
Work History
New Acquisitions
Corporate Trainer
10.2023 - Current
Job overview
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Contributed to cost savings initiatives by identifying opportunities for cross-functional collaboration in multi-departmental trainings.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions with new hires.
- Facilitated open communication between other trainers in leadership positions by organizing regular feedback sessions and focus groups.
Blue Diamond Copy
Administrative Assistant/Team Lead
02.2023 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Americas Best Contacts and Eyeglasses
Optician
01.2023 - Current
Job overview
- Optician and Sales Associate responsible for Customer Service duties
OSI OF GA
Insurance Agent
05.2020 - 03.2022
Job overview
- Maintained high standards of customer service by building relationships with clients.
Gabriel Gomez
State Farm Customer Service Representative
07.2020 - 01.2021
Job overview
- Maintained high standards of customer service by building relationships with clients.
New York Life
Insurance Agent
07.2017 - 04.2019
Job overview
- Maintained high standards of customer service by building relationships with clients.
Community Legal Center
Front Office Manager
05.2015 - 02.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Sprayberry High SchoolMarietta, GA
High School Diploma
05.2014
Skills
- Persuasive Negotiations
- English Native and Professionally/Fluently Bilingual in Spanish
- Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service annd Sales industry Strong team player with outgoing, inviting demeanor, warm personality and proven skills in establishing deep rapport with clients and team members Motivated to maintain customer satisfaction and contribute to company success; specializing in quality, speed and process optimization Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
- Client Needs Analysis Skills
- Strong Presentation Skills
- Upselling
- Account Management
- Adaptability and Flexibility
- Decision-Making
- Quality Control
- Problem-Solving
- Problem-solving aptitude
- Effective Communication
- Goal Setting
- Multitasking
- Team Collaboration
- Relationship Building
- Active Listening
- Time management abilities
- Administrative Functions
- Reliability
- Written Communication
- Excellent Communication
- Problem-solving abilities
- Analytical Skills
- Professionalism
- Interpersonal Skills
- Team building
- Time Management
- Professional Demeanor
- Organizational Skills
- Task Prioritization
- Interpersonal Communication
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Trainer
New Acquisitions
10.2023 - Current
Administrative Assistant/Team Lead
Blue Diamond Copy
02.2023 - Current
Optician
Americas Best Contacts and Eyeglasses
01.2023 - Current
State Farm Customer Service Representative
Gabriel Gomez
07.2020 - 01.2021
Insurance Agent
OSI OF GA
05.2020 - 03.2022
Insurance Agent
New York Life
07.2017 - 04.2019
Front Office Manager
Community Legal Center
05.2015 - 02.2017
Sprayberry High School
High School Diploma
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