Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alexander Dake

Brooklyn,NY

Summary

Several years of experience in various customer service roles, including giving walking tours & working as an escape room guide. Excellent skills in providing an experience for customers, utilizing great communication and public speaking ability.

Overview

3
3
years of professional experience

Work History

Game Master

Red Fox Escapes
09.2023 - 08.2025
  • Oversaw customer participation in on-site escape room in the "Game Master" role, greeting and guiding customers of varying group sizes through the experience.
  • Handled phone/email service related to administrative tasks such as scheduling and booking.
  • Mentored newly hired Game Masters in company policies & workplace responsibilities.

Tour Guide

Junket Inc.
07.2023 - 12.2023
  • Gave afternoon walking tours in Boston Common/downtown Boston, telling stories to large groups, giving them a taste of the darker side of Boston's rich history with a focus on the true crime genre.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Furnished customers with unique experiences by developing and creating an ideal tour route.
  • Demonstrated superior professionalism while interacting with customers and vendors.

Delivery Rider

Insomnia Cookies LLC
03.2022 - 09.2023
  • Handled bicycle deliveries in the general Boston area, as well as day-to-day in-store responsibilities with frequent customer interactions.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Assisted with weekly truck shipments & in-store organization.

Education

Bachelor of Arts (B.A.) - Drums Performance

Berklee College of Music
Boston, MA
01-2026

Skills

  • Customer service expertise
  • Guest relations
  • Effective storytelling
  • Public speaking
  • Interpersonal and written communication
  • Organization
  • Time management

Interests

An avid record collector, I love catalogging/organizing my collection via spreadsheets or online lists I am constantly in search of new music or movies to check out, and spend much of my free time immersing myself in one of the two I'm also a huge baseball fan, and have spent many a night browsing stat websites

Timeline

Game Master

Red Fox Escapes
09.2023 - 08.2025

Tour Guide

Junket Inc.
07.2023 - 12.2023

Delivery Rider

Insomnia Cookies LLC
03.2022 - 09.2023

Bachelor of Arts (B.A.) - Drums Performance

Berklee College of Music

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