Alexander Denney
West Lafayette,IN
Summary
I have worked all types of jobs from physical labor as a farm hand to an enthusiastic Gym Receptionist. My wide range of jobs has lead to me possessing outstanding time management, customer service and multitasking abilities. Punctual and reliable team player. Skillful in handling orders and supplies and resolving customer complaints and concerns. Proficient in CivicPlus paired with in-depth knowledge of opening and closing processes and procedures.
Overview
5
5
years of professional experience
Work History
Gym Receptionist
West Lafayette Wellness Center
06.2022 - Current
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained close contact with customers to provide updates on issues or service requests.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
Lifeguard
West Lafayette Wellness Center
12.2021 - 06.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Farm Hand
Terry
06.2021 - 08.2021
- Operated farm equipment such as elevators and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
Swim Instructor
Lafayette Family YMCA
06.2018 - 02.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Education
Bachelor of Science - Industrial Engineering Technology
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2026
High School Diploma -
Lafayette Central Catholic Jr/Sr High School
Lafayette, IN05.2022
Skills
- Call Answering and Routing
- Claim Handling
- Security Monitoring
- Customer Experience
- Reception Desk Management
- Visitor and Customer Relations
- Emergent Care
- Group and Individual Instruction
- Troubleshooting Skills
- Incumbent Weather Procedures
- Field Operations
Languages
German
Elementary
Timeline
Gym Receptionist
West Lafayette Wellness Center
06.2022 - Current
Lifeguard
West Lafayette Wellness Center
12.2021 - 06.2022
Farm Hand
Terry
06.2021 - 08.2021
Swim Instructor
Lafayette Family YMCA
06.2018 - 02.2021
Bachelor of Science - Industrial Engineering Technology
Indiana University - Purdue University Fort Wayne
High School Diploma -
Lafayette Central Catholic Jr/Sr High School
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