Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Dilley

Lyndon Station,WI

Summary

Adept at enhancing customer satisfaction and streamlining service efficiency, I leveraged my multitasking abilities and attention to detail at Lake City Social to significantly improve team performance. My expertise in food safety and exceptional teamwork skills contributed to a positive dining experience, earning consistent praise from customers and management alike. Friendly Job Title with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.

Overview

4
4
years of professional experience

Work History

Server Assistant

Lake City Social
Wisconsin Dells, WI
09.2022 - Current
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests, clear tables for future patrons and showing them to the restroom.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Assisted with dining room set up prior to and after service period.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
  • Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.
  • Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
  • Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.
  • Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Offered product samples, answered questions and helped customers find items.
  • Carried trays of food fast and effectively to tables and offered any condiments and refills

Slide Attendant

Wilderness
Wisconsin Dells, WI
07.2020 - 08.2021

Education

High-school Debloma -

Wisconsin Dells High
Wisconsin Dells, WI
05.2024

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Responsible and Trustworthy
  • Heavy Lifting
  • Flexible Schedule
  • Table Bussing
  • Food Running
  • Station Preparation
  • Food Safety
  • Quality Control
  • Performance Improvement
  • Food station setup
  • Kitchen Communication
  • Menu Memorization
  • Daily specials memorization
  • Food Preparation
  • Food inspection
  • Problem-Solving
  • Table clearing
  • Complaint Handling
  • Timely food delivery
  • Beer Keg Replacement
  • Multitasking Abilities
  • Reliability

Timeline

Server Assistant

Lake City Social
09.2022 - Current

Slide Attendant

Wilderness
07.2020 - 08.2021

High-school Debloma -

Wisconsin Dells High
Alexander Dilley