Alexander Duque
Triangle,VA
Summary
Driven Management Assistant and Team Member with proven expertise in business management and motivational leadership. Excelled at Kabob Zone by enhancing team collaboration, driving sales success, and streamlining operations. Skilled in paperwork drafting and fostering client relationships, achieving significant improvements in customer service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Management Assistant
Kabob Zone
Woodbridge And Manassas VA
12.2021 - Current
- Oversaw training and onboarding process for all newly hired employees.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Drove sales and customer service while assisting guests with Type services.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Management Team Member
Chopt Salad
New York City, Washington DC And Virginia
01.2014 - 08.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Queen Center School
Queens, NYSkills
- Paperwork drafting
- Timesheet Processing
- Payment verification
- Task Delegation
- Meeting facilitation
- Client Relationships
- Business Communications
- Business Management
- Motivational Leadership
Languages
English and Spanish
Native or Bilingual
Timeline
Management Assistant
Kabob Zone
12.2021 - Current
Management Team Member
Chopt Salad
01.2014 - 08.2019
Queen Center School