Alexander Elder
Phoenix,AZ
Summary
Service manager with over 9 years of experience in the solar industry. My expertise in PV systems and strong client rapport, coupled with a proven track record in troubleshooting and setting technicians up for success, positions me as a valuable asset to any forward-thinking solar energy company.
Overview
9
9
years of professional experience
Work History
Residential Case Manager
Sun Valley Solar Solutions
Chandler, AZ
09.2024 - Current
- Managed and coordinated service cases to ensure efficient troubleshooting and resolution of solar system issues.
- Provided direct support to field technicians, making sure they were equipped with the necessary information, tools, and materials to complete repairs successfully on the visit.
- Analyzed system performance data and diagnostic reports to identify issues, reduce downtime, and minimize return site visits.
- Implemented strategies to increase profitability by optimizing technician scheduling & expediting RMA process with various manufacturers
Senior Project Manager
SunUp America
Tempe, Arizona
02.2019 - 07.2024
- Managed the start-to-end process of residential solar panel system installations in Arizona, California, and Florida, ensuring adherence to project timelines, budgets, and quality standards
- Oversaw procurement activities, including sourcing materials, equipment, and subcontractor services, negotiating contracts, and managing vendor relationships to ensure timely delivery and cost-effective solutions.
- Led project planning, scheduling, and coordination efforts, collaborating with cross-functional teams, including engineers, technicians, contractors, and vendors.
Project Coordinator
Priv-Energy Group
Phoenix, Arizona
04.2016 - 12.2018
- Scheduled building inspections, as required by applicable codes and ordinances.
- Took ownership of utility process from point of sale to PTO, including interconnection applications, net metering agreements, and rebate/incentive program applications.
- Oversaw the permitting process for residential solar installation projects by preparing and submitting permit applications in accordance with local building codes and regulations.
Education
Bachelor of Arts - Philosophy
Arizona State University
Tempe, AZ05-2016
High School Diploma -
Arcadia High School
Phoenix, AZ05-2012
Skills
- Team Leadership and Collaboration
- Staff training and mentoring
- Budget management
- Client rapport
- Purchasing and procurement
- Expertise in RMA and warranty process
- Technical knowledge of solar energy systems
- Experience with troubleshooting Enphase, SMA, Tesla, and SolarEdge systems
Languages
2,5
Education and Training
other,other
Timeline
Residential Case Manager
Sun Valley Solar Solutions
09.2024 - Current
Senior Project Manager
SunUp America
02.2019 - 07.2024
Project Coordinator
Priv-Energy Group
04.2016 - 12.2018
Bachelor of Arts - Philosophy
Arizona State University
High School Diploma -
Arcadia High School
Similar Profiles
Miguel "Brooklyn" NievesMiguel "Brooklyn" Nieves
Project Manager at Sun Valley Solar Solutions / PE Solar / SuncertaProject Manager at Sun Valley Solar Solutions / PE Solar / Suncerta
Travis VinluanTravis Vinluan
Commercial Solar Installer at Sun Valley Solar SolutionsCommercial Solar Installer at Sun Valley Solar Solutions
Amii SmithAmii Smith
HR Business Partner at Sun Valley Solar SolutionsHR Business Partner at Sun Valley Solar Solutions