Alexander Engblom
Chicago,IL
Summary
Dynamic IT professional with extensive experience at Microsoft Corporation, excelling in network troubleshooting and device configuration. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Adept at collaborating with teams to achieve goals while ensuring compliance with industry standards. Committed to leveraging technical expertise for impactful solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Field Engineer
Technology Service Providers
Chicago, IL
09.2025 - 10.2025
- Setup Omni-Cell Machines, make sure they are updated and functional for hospitals.
- Traveled & Worked Remotely to different hospitals & service centers.
- Helped Nurses & Doctors installing with tools dismantling and restoring old data.
- Provided services of experience solo and with teams at different sites nationally.
Microsoft Certified Advisor
Best Buy
Schaumburg, IL
05.2024 - 09.2025
- Sells Microsoft products, Microsoft Surfaces, Laptops, including Desktops.
- Coaches and trains coworkers on new vendor technology and services.
- Helps in other departments for customers needed in assistance.
- Processes sales transactions including online and in-person.
- Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
- Achieves team and individual goals while enabling an excellent customer shopping experience.
- Applies a high level of product knowledge and expertise through ongoing learning and certifications.
IT Field Services Technician
Ascension Alexian Brothers
Elk Grove Village, IL
09.2023 - 01.2024
- Checking Devices, listing computer locations and updating them with spreadsheets.
- Responding to Tickets with Service Now, helping faculty solve problems with devices and repairs when needed.
- Communicating with other teammates to solve problems and work together to service people in need.
- Checking on listings daily, responding to problems on task.
- Assistance helping users who were beta testing Cerner, troubleshoot and testing out the Cerner Go Live Project.
- Served with a public database and cabling to connect servers in main campus.
Inventory Control Specialist
Floor & Decor
Skokie, IL
01.2023 - 09.2023
- Checking hundreds of stocked inventory daily, investigating missing items, orders, shipments for the store.
- Updating various inventory, documenting paperwork of items.
- Communicating with other ICS employees through other stores, asking questions and resolving problems.
- Investigate Warehouse orders, missing items, over budget items, report to manager on duty.
- Provide weekly updates and documents on the store front and give information of what needs improvements for the store, warehouse, etc.
IS Support, Information Services
Rush University Medical Center
Chicago, IL
06.2022 - 07.2022
- Gathering iPhones from nursing stations, imaging, updating to latest versions.
- Updating various devices, assisting tickets and resolving tickets.
- Worked with other team members to solve problems, communicate as a team.
- Assembled and managed multiple iPhones at once to keep up to task of ongoing phone problems.
- Protected RUSH data on Personal Mobile Devices, and helping Application users use apps with guided instructions.
Datacenter Logistics Staff
Microsoft Corporation
Northlake, IL
01.2022 - 06.2022
- Worked on tasks that involved with moving pallets and hard drive disks to different rooms.
- Worked with cabling and networking devices, communicated with staff in multiple locations with Microsoft teams, making sure everything was operational on a daily basis.
- Worked with other associates and bosses to help solve various tasks when needed around warehouse.
- Assembled parts and pieces of racks when required for a task.
- Helped load and unload and assemble various objects from docking and send packages and pick up packages for provided tasks.
- Worked with multiple data centers and updated programs and kept information safe.
HIT Support Staff
Advocate Christ Medical Hospital
Oak Lawn, IL
11.2021 - 01.2022
- Imaged Desktop PC’s and Laptops with PIXE
- Active Directory usage setting up and adding programs
- Editing Registry with replacing accounts to use for new PC’s
- Administrative Access for imaging and editing PC’s
- Replaced monitors from different areas of the hospital
- Replaced older laptop WOW kiosks with new laptops
- Communicated with users to resolve issues
Warehouse Fulfillment Worker
Amazon
Joliet, IL
10.2020 - 12.2021
- Fulfill items that come from all over the world into totes to send to other Amazon Warehouses.
Technology Configuration Operations
CDW
Vernon Hills, IL
03.2020 - 04.2020
- Configured business computers, cabling, devices, and various technology pieces to modify, pack, and ship.
Education
Bachelor of Applied Science - Computer Information Systems
Robert Morris University
Chicago, IL01.2018
Associate of Applied Science - Information Systems & Cyber Security
ITT Technical Institute
Orland Park, IL01.2014
Skills
- Microsoft Office Suite
- Network troubleshooting
- Visual Studio
- Basic programming
- IT support and troubleshooting
- Team collaboration
- Risk mitigation strategies
- Compliance standards
- Customer service excellence
- Hardware and software support
- Data backup solutions
- Device configuration
Certification
- Cisco Certificate Networking and Technology - 2021
Timeline
Network Field Engineer
Technology Service Providers
09.2025 - 10.2025
Microsoft Certified Advisor
Best Buy
05.2024 - 09.2025
IT Field Services Technician
Ascension Alexian Brothers
09.2023 - 01.2024
Inventory Control Specialist
Floor & Decor
01.2023 - 09.2023
IS Support, Information Services
Rush University Medical Center
06.2022 - 07.2022
Datacenter Logistics Staff
Microsoft Corporation
01.2022 - 06.2022
HIT Support Staff
Advocate Christ Medical Hospital
11.2021 - 01.2022
Warehouse Fulfillment Worker
Amazon
10.2020 - 12.2021
Technology Configuration Operations
CDW
03.2020 - 04.2020
Bachelor of Applied Science - Computer Information Systems
Robert Morris University
Associate of Applied Science - Information Systems & Cyber Security
ITT Technical Institute