Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Work Availability
Quote
Timeline
Hi, I’m

Alexander Evans

Clerk Trainer
Decatur,GA
Alexander Evans

Summary

Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Customer Service, Customer Relations and Store Improvement. Enthusiastic personality with a hands-on, creative style. Ready to apply 5 years' experience to a challenging long-term position.

Overview

4
years of professional experience
4
years of post-secondary education

Work History

QuikTrip
Atlanta, GA

Clerk Trainer
12.2018 - Current

Job overview

  • Reviewed and formatted material produced by clerical team.
  • Coordinated training, evaluated employees' work and corrected problems with clerical team.
  • Assigned work and verified completion of assignments.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Provided coaching and mentoring to employees.
  • Wrote training manuals for new employees and clerk positions according to strict company guidelines and Quiktrip protocols.
  • Trained and mentored over100 new personnel hired to fulfill various roles.
  • Built and maintained professional relationships with vendors and suppliers.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Worked with several other employees in an effort to improve the quality of the training program and new hires.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Controlled inventory and ordered supplies based off the needs of the store and the stores budget.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strategy to increase sales and drive profits.

Education

South Cobb High School
Austell, GA

High School Diploma
08.2014 - 03.2018

University Overview

Skills

    Employee training

Public speaking

Data organization

Training material development

Self-Motivated

Interpersonal Communication

Written Communication

Analytical and Critical Thinking

Cultural Awareness

Training program development

Policies and procedures

Staff Management

Strategic planning

Budgeting

Employee scheduling

Staff supervision

Employee performance evaluations

Training

Accomplishments

Accomplishments
  • Created Own Mock Landing Page
  • Created Own Portfolio Site
  • Supervised team of 30 staff members.

Software

Html

CSS

Javascript

Interests

Coding

RTS Games

Art

Writing

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

Clerk Trainer
QuikTrip
12.2018 - Current
South Cobb High School
High School Diploma
08.2014 - 03.2018
Alexander EvansClerk Trainer