Alexander Farmer
Knoxville,TN
Summary
Results-driven professional with 5+ years of leadership experience in the U.S. Navy and customer-facing roles. Skilled in team leadership, dispute resolution, and relationship building, with hands-on experience using Microsoft Excel and data visualization to support decisions. Proven ability to train teams, improve service, and drive reliable results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowe's
Johnson City, TN
09.2024 - 03.2025
- Provided expert recommendations on colors, finishes, and application techniques while maintaining in-depth knowledge of paint products, stains, primers, and related accessories to upsell and cross-sell additional items effectively.
- Guided customers in selecting paint and supplies tailored to specific project needs, enhancing customer satisfaction.
- Coordinated communication among team members to streamline service delivery and improve customer experiences.
United States Navy
Department of Defense
Manama, BH and Yokosuka, JP, N/A
02.2019 - 10.2024
- Supervised and trained six-person team, ensuring safety and welfare, resulting in zero deficiencies.
- Collaborated with upper management to establish team performance goals and develop strategies for achievement.
- Facilitated realistic training scenarios to enhance team readiness and operational performance.
Cashier/Stocker
Food City
Kingsport, TN
02.2018 - 01.2019
- Processed customer purchases at Food City registers, ensuring accurate and efficient transactions.
- Built customer loyalty and satisfaction by delivering friendly service and quick issue resolution.
- Stocked shelves during overnight shifts to ensure product availability for customers. and tracked inventory accurately for stock valued at over $20k.
Education
Bachelor of Arts - Geographic Information Systems
University of Tennessee
Knoxville, TN05-2028
Skills
- Microsoft Excel
- Data visualization
- Team leadership
- Dispute resolution
- Relationship building
- Adaptive team player
Timeline
Customer Service Representative
Lowe's
09.2024 - 03.2025
United States Navy
Department of Defense
02.2019 - 10.2024
Cashier/Stocker
Food City
02.2018 - 01.2019
Bachelor of Arts - Geographic Information Systems
University of Tennessee