Alexander Fernandez
Opa Locka
Summary
Customer-focused professional with expertise in customer relationship management and fraud detection. Bilingual in Spanish and English, skilled in building client connections and improving financial literacy. Committed to driving project efficiency and delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Impact Installer Assistant
PRO GLASS MASTER
Miami
08.2025 - Current
- Supported lead installer in setup and installation of impact-resistant windows, doors, and related products, contributing to project efficiency.
- Transported materials, tools, and equipment to and from job sites, ensuring timely availability for installation tasks.
- Prepared work areas by cleaning surfaces, removing debris, and ensuring compliance with safety standards, enhancing worksite safety.
Associate Personal Banker (SAFE)
WELLS FARGO
Miami
11.2021 - 07.2025
- Acted as a role model to deliver exceptional customer experience and educate clients on various financial offerings, clarifying features, benefits, and risks of products.
- Opened and serviced accounts within authorized limits, built action plans, and followed up to strengthen client relationships.
- Handled customer inquiries, addressed concerns, and resolved account-related issues while recommending and submitting credit applications for diverse banking products.
- Connected customers with bankers and partners to address their financial needs, such as merchant services, mortgage specialists, or financial advisors.
- Proactively identify high-risk transactions through account/transaction reviews through the utilization of fraud detection tools and report accordingly to prevent loss exposure.
Impact Installer Assistant
PRO GLASS MASTER
Miami
08.2021 - 10.2021
- Supported lead installer in setup and installation of impact-resistant windows, doors, and related products to ensure project efficiency.
- Prepared work areas by cleaning surfaces and removing debris, ensuring compliance with safety standards for a secure working environment.
- Transported materials, tools, and equipment to and from job sites to facilitate timely project completion.
Lead teller
WELLS FARGO
Hialeah
04.2020 - 07.2021
- Supported branch manager by managing vault operations, approving teller transactions, opening and closing branch, balancing teller drawers, and overseeing ATM maintenance.
- Process deposits, withdrawals and other banking transactions for a high volume of clients in a confidential and respectful manner.
- Engaged customers to identify financial needs through active listening and effective communication, facilitating introductions to a banker.
- Acquired expertise in foreign currency exchange processes and executed related transactions accurately.
Teller
WELLS FARGO
Miami Springs
01.2019 - 04.2020
Receptionist
OTERO DENTAL CENTER
Hialeah
05.2018 - 01.2019
- Greet clients, assess purpose of visit, and direct or escort to appropriate destinations, enhancing client experience.
- Schedule appointments and manage calendars, optimizing time for both clients and staff.
- Process payments and accurately record receipts for services, ensuring financial accuracy.
Travel Agent
MI TIERRAMERICA INC
Hialeah
03.2017 - 04.2018
- Created and confirmed reservations for transportation and accommodations through various communication methods, ensuring seamless travel experiences for clients.
- Informed clients of essential travel details, including travel times, transportation connections, and visa requirements, facilitating smooth journey planning.
- Assisted clients in filling out citizenship and passport paperwork.
Education
High School Diploma -
HIALEAH HIGH SCHOOL
Hialeah, Florida06-2014
Skills
- Customer service excellence
- Customer relationship management
- Ability to Work Under Pressure
- Adaptability
- Data entry
- Loan processing
- Fraud detection
- Microsoft Office proficiency
- Bilingual (Spanish/English)
- Written and verbal communication
- Bookkeeping
- Customer service
Certification
Mortgage Loan Originator- 24hourEDU, 2026
Timeline
Impact Installer Assistant
PRO GLASS MASTER
08.2025 - Current
Associate Personal Banker (SAFE)
WELLS FARGO
11.2021 - 07.2025
Impact Installer Assistant
PRO GLASS MASTER
08.2021 - 10.2021
Lead teller
WELLS FARGO
04.2020 - 07.2021
Teller
WELLS FARGO
01.2019 - 04.2020
Receptionist
OTERO DENTAL CENTER
05.2018 - 01.2019
Travel Agent
MI TIERRAMERICA INC
03.2017 - 04.2018
High School Diploma -
HIALEAH HIGH SCHOOL