Alexander Flores

• Designed and delivered customized Apple sessions for business and individual clients, driving device adoption and feature engagement.
• Collaborated with optimization teams to analyze tool usage data, improving internal processes and user experience strategies.
• Led internal training sessions to enhance team knowledge on macOS, iOS, watchOS, and visionOS, with a focus on troubleshooting readiness.

Field Design Engineering

• Deployed and maintained hardware validation labs, configuring LTE/5G network simulators and executing real-world tests across 100+ devices.
• Installed, configured, and validated prototype software, including beta iOS builds and firmware updates, supporting iterative development, and accelerating issue identification during pre-production cycles.
• Managed lab infrastructure operations, optimizing equipment calibration, organization, and functionality, which increased validation throughput and improved test accuracy.

Apple Pay Business Development

• Partnered with professional sports teams across the U.S. To design and implement a seamless end-to-end fan experience on iOS, with a focus on in-venue Apple Pay integration and adoption.
• Developed and launched a new tracking system to measure marketing effectiveness and financial milestones.

Account Manager

• Cultivated high-level partnerships with senior client stakeholders and cross-functional engineering teams to design and implement customized Apple technology that addressed complex business needs and accelerated innovation across key growth accounts.
• Curated and delivered technical training for 20+ peers in alignment with regional business goals, partnering with Learning & Development to ensure content accuracy and relevance.

• Supported onboarding of a new statistical auditors by sharing best practices and role-specific tips accelerating ramp-up time and improving audit accuracy.
• Led strategic planning and training initiatives to implement new rule changes, optimizing the fan experience across platforms including streaming services and native iOS/ Android applications.
• Tracked experimental data points throughout the season and generated post-games reports to measure performance metrics, contributing to data-driven decision-making across teams.