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Seasoned IT Professional with over 18 years of comprehensive experience across field support, desktop management, and enterprise infrastructure optimization. Demonstrated expertise in delivering high-quality technical support, managing large-scale hardware deployments, and leading end-to-end IT operations in dynamic, multi-site environments. Proficient in troubleshooting and managing cross-platform systems, including Windows and macOS, with advanced capabilities in Microsoft Intune for device compliance, app deployment, and policy enforcement. Skilled in network diagnostics, endpoint protection, and asset lifecycle management, as well as enabling secure and efficient remote workforce solutions. Recognized for driving operational efficiency, improving service delivery, and fostering collaboration across cross-functional teams to enhance user satisfaction and meet evolving business needs.

Tech-savvy, detail-oriented, and performance-driven professional with 15+ years of experience in IT Support and Filed Technician that used to installing, maintaining, and troubleshooting various hardware and network systems. Proficient in handling field service calls, diagnosing technical issues, and providing on-site solutions. Proficient in using OTDR to test, troubleshoot, and certify the integrity of fiber optic cables. This includes measuring fiber length, locating faults, splices, and connections. Strong expertise in network setup, equipment configuration, and customer support, with a proven track record of maintaining high levels of client satisfaction. Adept at working independently in diverse environments and providing technical training to users.
Professional with robust experience in field technology, adept at troubleshooting and maintaining IT systems. Skilled in network setup, hardware repair, and software installation with strong focus on team collaboration and delivering reliable results. Known for adaptability and effective problem-solving in dynamic environments. Proactive approach in ensuring seamless IT operations and enhancing user satisfaction.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Astute IT Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

I am able to dissemble a computer and assemble a computer. I am an end-user, organised, dependable, sociable, honest, and highly motivated qualities are attributes to my ability to associate well with people of different cultures, beliefs, and personalities. I work well independently but fit into a team with a common goal. I am eager to learn and expand my knowledge and skills set. I believe I will be an asset to any organization. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Alexander Franklin

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IT Field Technician

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High School Diploma -

No Degree - Emergency Medicine

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IT Field Technician

High School Diploma -

No Degree - Emergency Medicine

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