Alexander Frazier
Dallas
Summary
Professional with extensive experience in customer relationship management and market research, contributing to product development initiatives through customer feedback analysis. Demonstrated ability to create pricing models aligned with client needs and competitive landscape, while collaborating with cross-functional teams to achieve sales objectives. Proven track record in lead generation and upselling techniques, effectively managing client relationships to enhance satisfaction and identify growth opportunities. Skilled in data analysis and performance reporting, utilizing insights to inform strategic planning and improve service offerings.
Self-motivated professional experienced in implementing tailored commercial strategies to deliver improved results and impact. Committed to delivering key organizational objectives with market creation and engagement. Attentive to dynamics of different products and markets.
Skilled professional with many years implementing initiatives to build strategic relationships with partners. Demonstrated experience in marketing at strategic levels to identify sourcing, business opportunities and supply chain management opportunities. Excellent influencing skills to communicate with credibility, tact, and diplomacy.
Overview
10
10
years of professional experience
Work History
Commercial Sales Specialist
AutoZone
Dallas
01.2015 - Current
- Provided input into product development initiatives based on feedback received from customers.
- Maintained a database of prospective clients for use in future marketing efforts.
- Participated in training sessions designed to increase knowledge of relevant products and services offerings.
- Created pricing models based on client requirements, competitive landscape, and company objectives.
- Collaborated with cross-functional teams such as marketing, operations, and finance in order to coordinate activities that support the achievement of sales objectives.
- Managed relationships with existing clients to ensure satisfaction and identify upsell opportunities.
- Assisted customers with technical queries related to products and services purchased.
- Conducted market research and analysis to identify potential customers and develop strategies for expanding customer base.
- Identified and qualified leads through cold calling, networking events, trade shows, and professional organizations.
- Performed post-sales follow-ups with customers to ensure satisfaction with purchases made.
- Implemented targeted marketing campaigns aimed at increasing brand awareness within target markets.
- Established long-term partnerships with new customers by providing excellent service levels.
- Researched competitors' products and services offerings in order to create unique value propositions for clients.
- Developed an understanding of target markets' needs in order to provide effective solutions.
- Generated monthly reports detailing sales performance against goals set by management.
- Analyzed customer feedback data collected from surveys and other sources in order to improve services offered.
- Monitored industry trends in order to stay ahead of the competition and capitalize on emerging opportunities.
- Provided product demonstrations to potential buyers in order to promote products and services.
- Analyzed performance indicators on commercial, contractual, and financial analysis for existing clients and complex sales opportunities.
- Handled event management and logistics for assigned client accounts.
- Investigated sensitive complaints and advocacy cases to make resolution recommendations.
- Established effective strategic relationship management across business partners and suppliers to deliver improved results.
Education
High School Diploma -
CCEC
Mount Clemens, MI06-2011
Skills
- Customer relationship management
- Market research
- Sales forecasting
- Pricing strategy
- Lead generation
- Data analysis
- Cross-functional collaboration
- Technical support
- Brand awareness
- Upselling techniques
- Performance reporting
- Strategic planning
- Sales presentations
- Strong negotiation skills
- Closing deals
- Customer relationship building
- Pipeline management
- Cold calling
- Sales reporting
- Competitive analysis
- Territory management
- Strategic prospecting
- Goal oriented
- Upselling strategies
- Deal structuring
- Performance tracking
- Competitor analysis
- Objection handling
- Cross-selling techniques
- Sales software proficiency
- Closing techniques
- Written communication
- E-commerce sales
- Sales promotion
- Negotiation tactics
- Direct sales
- Continuous improvement
- Time management abilities
- Stock management
- Merchandising proficiency
- Persuasive communication
- Relationship building
- Account servicing
- Interpersonal communication
- Customer engagement
- Sales process
- Evaluate leads
- Conflict resolution
- Goal setting
- Adaptability
- Team collaboration
- Order processing
- Problem-solving abilities
- Attendance oversight
- Customer satisfaction
- Sales pitch development
- Customer feedback
- Inventory management
- Time management
- Teamwork
- Sales techniques
- Point of sale operation
- Problem-solving
Timeline
Commercial Sales Specialist
AutoZone
01.2015 - Current
High School Diploma -
CCEC