Alexander Galarza
Cypress,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Support Technician/Tier 2 Technical Support Specialist
H&R Block
08.2023 - Current
- Maintained office technological standards by ensuring the seamless operation and functionality of all hardware, software, and networking systems across 19 office locations within the Houston area.
- Processed a high volume of technical support cases over the phone through Salesforce, averaging 25-40 cases per day for several days each week, demonstrating exceptional time management and prioritization skills to meet service level agreements and user expectations.
- Collaborated with cross-functional teams to implement IT initiatives, upgrades, and migrations, minimizing disruption to daily operations.
- Ensured the security and confidentiality of sensitive client data by strictly adhering to established guidelines and protocols for handling and safeguarding information.
Amazon Fulfillment Associate
Amazon
05.2021 - 08.2022
- Tested/Configured corporate computers and peripherals to diagnose hardware and software problems.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
- Identified issues, analyzed information and provided solutions to product problems.
- Maintained safety and efficiency to maximize performance over 130% daily
Audio/Video Technician
I.E. Smart Systems
05.2019 - 08.2019
- Interpreted technical data from drawings, blueprints, schematics and service manuals.
- Installed TV systems, background/foreground music systems and drive-through intercom systems to Education Industry.
- Provided troubleshooting services in integrating professional audio/video systems.
- Used team coordination and planning skills to achieve results weeks to months ahead of schedule
Education
Associates of Applied Science in Cybersecurity -
Lone Star College System
Spring, TX12.2024
Associate of Arts -
Lone Star College System
Spring, TX05.2023
High School Diploma -
Cypress Ridge High School
Houston, TX06.2019
Skills
- Quick Learner
- Self-Motivated
- Communication skills
- IT support
- CCNA
- Operating Systems
- Troubleshooting and Diagnostics
- Microsoft Windows
- CompTIA Certification
Certification
CompTIA A+ - March 19, 2023
CompTIA Network+ - April 03, 2023
CompTIA Security+ - May 19, 2023
CCNA - April 13, 2024
Timeline
Field Support Technician/Tier 2 Technical Support Specialist
H&R Block
08.2023 - Current
Amazon Fulfillment Associate
Amazon
05.2021 - 08.2022
Audio/Video Technician
I.E. Smart Systems
05.2019 - 08.2019
Associates of Applied Science in Cybersecurity -
Lone Star College System
Associate of Arts -
Lone Star College System
High School Diploma -
Cypress Ridge High School
CompTIA A+ - March 19, 2023
CompTIA Network+ - April 03, 2023
CompTIA Security+ - May 19, 2023
CCNA - April 13, 2024
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