Alexander Gardner
Cary,North Carolina
Summary
Detail-oriented, organized and thorough employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer
A Step Ahead IT
06.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured and Deployed hardware to new clients/employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Campus Help Desk
UBC
08.2021 - 05.2022
- Helped students on campus with IT issues related to Campus Software
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Fixed Issues that arose in classrooms with AV equiment or internet issues
Education
Bachelor of Science - Computer And Information Sciences
University Of British Columbia
Vancouver, CA05.2023
High School Diploma -
Needham Broughton High School
Raleigh, NC06.2020
Skills
- Customer Communication and Service
- Resolve Technical Problems
- Ticketing; Tracking and Documentation
- Microsoft Windows and Office support
- Firewall and Network Installation
Certification
- CompTIA A+ License - [2019-2022]
Timeline
Campus Help Desk
UBC
08.2021 - 05.2022
IT Support Engineer
A Step Ahead IT
06.2019 - Current
Bachelor of Science - Computer And Information Sciences
University Of British Columbia
High School Diploma -
Needham Broughton High School