Alex Gardner
Portland,OR
Summary
I'm an enthusiastic and reliable leader with extensive experience in management, auto detailing, and EV repair. Throughout my career, I've honed my skills in adapting quickly to dynamic work environments, juggling time constraints while ensuring top-notch quality, and delivering exceptional service to customers. What sets me apart is my ability to effectively manage and support others, fostering a collaborative and productive team atmosphere.
Overview
7
7
years of professional experience
Work History
Auto Detailing Specialist
Rivian
06.2022 - Current
- Training & development of best detailing practices for new car preparation
- Performed cosmetic repairs i.e. touch-ups, paint correction, PPF installation & repair, interior trim repair, windshield repair
- Quality checking coordinating body shop repairs and sublet repairs
- Repairing mechanical concerns
- Maintaining relationships with sublet vendors
- Ensuring all OSHA regulations are followed
- My efforts have significantly contributed to our service center consistently boasting one of the highest customer satisfaction ratings nationwide. With a Net Promoter Score (NPS) exceeding 90%
- Performed repairs on thousands of vehicles
Detail Manager
Pro-Tech Autoworks
10.2020 - Current
- Starting as the one and only detailer, in a new businesses, without any clients, I helped build the business from the ground by treating every customer like a friend and treating every vehicle as if it were my own.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Talked with every client for quotes and to gauge customer expectations of their vehicle.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Instructed staff on proper techniques for washing, waxing, buffing, vacuuming and other tasks.
- Washed cars and trucks daily for auto dealerships.
- Performed vehicle inspections daily and kept complete, accurate records of vehicle condition.
- Operated buffers, steamers, vacuums and other equipment.
Valet Attendant
SP Plus Corporation
12.2019 - 03.2020
- Welcomed arriving guests and explained car retrieval procedures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Moved cars around lot to increase space efficiency.
- Helped guests with anything they needed, including loading and unloading vehicles.
- Typically worked with little to no supervision
Shift Leader
CherryBerry
01.2018 - 08.2019
- Assigned daily employee tasks and monitored to ensure completion
- Operated cash register for cash, check and credit card transactions
- Balanced cash register accurately at beginning and end of shift
- Analyzed equipment breakdowns using various troubleshooting methods
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Provided hands-on training and mentoring to individuals with lagging skills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained organized and clean customer areas by completing daily recovery checklists
Education
High School Diploma -
Mckinney Boyd High School
Mckinney, TX05.2019
Skills
- Knowledgeable in automotive repair
- Expert in automotive detailing
- New business development
- Quality Control
- Team Leadership
- Customer Service
- Detail Oriented
- Experienced in cash handling
- Punctual
- Sales and marketing
- Self-Motivated
- Desire to learn
Background About Me
With an optimistic outlook and a passion for helping others thrive, I consistently bring a positive energy to every interaction. I'm driven by a desire to share knowledge and empower those around me, both in the workplace and beyond. Outside the office, you'll often find me unwinding amidst nature's beauty, hiking scenic trails and embracing a laid-back approach to handling life's challenges.
Timeline
Auto Detailing Specialist
Rivian
06.2022 - Current
Detail Manager
Pro-Tech Autoworks
10.2020 - Current
Valet Attendant
SP Plus Corporation
12.2019 - 03.2020
Shift Leader
CherryBerry
01.2018 - 08.2019
High School Diploma -
Mckinney Boyd High School