Brian Sherwood
Gallatin,TN
Summary
Knowledgeable and dedicated customer service professional with twenty five years experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Miracle Auto Group
4 2021 - 07.2023
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Service Advisor
Diamond Bar Mobil
2 2017 - 3 2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Reached out to customers after completed sales to suggest additional service and inquire about needs or concerns.
Outside Sales Representative
NAPA Auto Parts
02.2014 - 03.2017
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
Outside Sales Representative
AutoZone
02.2012 - 02.2014
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Outside Sales Representative
NAPA Auto Parts
03.2006 - 03.2012
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Sales Associate
Town & Country Ford
07.2023 - 09.2024
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
Used Car Sales Consultant
Echo Park Automotive
10.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
Skills
- Technical support
- Account Management
- Reporting and documentation
- Client rapport
- Sales expertise
- Knowledgeable in Automotive repair
- Payment Processing
- Complaint resolution
- CRM
- Consultative techniques
Timeline
Used Car Sales Consultant
Echo Park Automotive
10.2024 - Current
Sales Associate
Town & Country Ford
07.2023 - 09.2024
Outside Sales Representative
NAPA Auto Parts
02.2014 - 03.2017
Outside Sales Representative
AutoZone
02.2012 - 02.2014
Outside Sales Representative
NAPA Auto Parts
03.2006 - 03.2012
Sales Associate
Miracle Auto Group
4 2021 - 07.2023
Service Advisor
Diamond Bar Mobil
2 2017 - 3 2021
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