Stacie Rodriguez
San Antonio,TX
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Benefits professional with significant experience in employee benefits management and compliance. Known for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with skills in benefits administration, problem-solving, and communication.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
17
17
years of professional experience
Work History
Sales Associate
Paramount
San Antonio, TX
07.2025 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Benefits Advisor
Willis Towers Watson Via Benefits
San Antonio, TX
10.2024 - 04.2025
- Managed high-volume inbound and outbound calls, assisting customers with benefits enrollment and inquiries.
- Scheduled in-home visits with physicians and nurse practitioners.
- Provided clear and compassionate customer service while ensuring accuracy in documentation.
Registered Behavior Technician (RBT)
ACES ABA
San Antonio, TX
12.2021 - 10.2024
- Provided behavioral therapy to children with autism, implementing individualized treatment plans.
- Worked closely with families and medical professionals to ensure effective patient support.
Sales Representative
Qurate Retail Group
Virgilina, VA
04.2022 - 01.2024
- Delivered crisis intervention services to individuals in distress.
- Provided mental health support and coordinated with emergency response teams.
Crisis Worker
PRS, Inc
Virgilina, VA
07.2021 - 12.2023
- Delivered crisis intervention services to individuals in distress.
- Provided mental health support and coordinated with emergency response teams.
Youth Care Worker
Roy Maas Youth Alternatives Inc
San Antonio, TX
09.2020 - 02.2022
- Working with youth light cleaning paperwork
Youth Care Worker
Insight Global
San Antonio, TX
04.2018 - 05.2020
- Monitoring boys, feeding, active learning, transporting, customer service
Resident Assistant
Changing Seasons
San Antonio, TX
03.2018 - 04.2020
- Check and change giving meds feeding cooking bathing Light house work
Caregiver/Personal Assistant
D&S Community Services
San Antonio, TX
11.2019 - 03.2020
- Check and change med passes paperwork light house work cooking outings
Direct Care Worker
MISSION ROAD MINISTRIES
San Antonio, TX
10.2019 - 01.2020
- Check and change med pass light house work active learning paperwork cooking
House Manager/Caregiver
Premieant, Inc.
San Antonio, TX
03.2019 - 10.2019
- Check and change light house work paperwork cooking passing meds schedule in home visits with a Physician or a Nurse Practitioner or doctors
Residential Care Provider
Respite
San Antonio, TX
07.2017 - 10.2019
- Responsibilities Cooking, cleaning, bathing, assisting consumers with everyday living needs. Transporting and money handling Accomplishments Becoming a stronger person and leader Skills Used Cna skills, nursing, and housekeeping skills. Money handling skills and communication skills and computer skills
CVS Pharmacy Technician
CVS Pharmacy
San Antonio, TX
01.2016 - 07.2018
- Medical work, customer service, typing 35WPH, inbound calls, outbound calls
Sales Representative
Transcom North American
San Antonio, TX
10.2016 - 01.2017
- Sales and troubleshooting
Direct Care Staff
ResCare
San Antonio, TX
04.2015 - 12.2016
- Responsibilities Intake and out take check and change communication skills light housework doing med counts giving out meds doing paperwork money handling using gait belt and hospital beds lifting and positioning Accomplishments I'm currently still at the place of employment and still learning new things on the way Skills Used Communication skills paperwork skills money handling skills and learning skills
Direct Care Worker
Brookdale Assisted Living
San Antonio, TX
03.2014 - 04.2015
- Responsibilities Intake and out take check and change communication skills light housework doing med counts giving out meds doing paperwork money handling using gait belt and hospital beds lifting and positioning Accomplishments I'm currently still at the place of employment and still learning new things on the way Skills Used Communication skills paperwork skills money handling skills and learning skills
dsp1
San Antonio state supported living center
San Antonio, TX
02.2012 - 11.2014
- Responsibilities Cooking, cleaning, bathing, assisting consumers with everyday living needs. Transporting and money handling Accomplishments Becoming a stronger person and leader Skills Used Cna skills, nursing, and housekeeping skills. Money handling skills and communication skills and computer skills
Sales Representative
AT&T Prime Communications Authorized Dealer
San Antonio, TX
05.2012 - 04.2014
- Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting Handles customer correspondence for service, scheduling, and billing inquiries Initiates outbound customer service calls for various campaigns Handles incoming calls from technicians to provide support
cosmopolitan
walgreens
San Antonio, TX
05.2009 - 12.2011
- Responsibilities Money handling greeting and communicating with costumers. Keeping area clean and keeping sales up Accomplishments Becoming a stronger and confident with myself and others Skills Used Money handling skills, communication skills and computer and paper work skills
Education
Certificate - Nursing
The College of Health Care Professions
TX10-2026
Nursing (certificate) - undefined
project quest
San Antonio, TX06.2021
high school diploma - undefined
Highlands
San Antonio, TX01.2008
Skills
- Objection handling (sales technique)
- Nursing
- Technical support
- Accounting software
- Client services
- Issue tracking
- HubSpot Marketing Hub
- Databases
- Documentation review
- CSR
- Supervising experience
- Phone call management
- Appointment scheduling
- Program management
- IOS
- Care plans
- Medical coding
- Microsoft Office
- CRM software
- Microsoft Outlook
- Technical Proficiency
- Medical Billing
- Call center agent experience
- Medical Terminology, computer skills
- Research
- Special needs
- Customer support experience within hospitality industry
- Home Care
- Customer Service
- Medical Office Experience
- Customer support
- Phlebotomy
- IVR
- Training & development
- Client email correspondence
- Client relationship development
- Caregiving
- Phone etiquette
- Learning technology
- Attention to detail
- Account management
- Microsoft 365 proficiency
- Call Center
- Patient service
- Medical terminology
- VPN
- Windows
- Communication skills
- Patient interaction
- Technical troubleshooting support
- Experience Administering Injections
- Bluetooth
- Customer Care
- Outbound sales
- ICD-10
- Anatomy Knowledge
- Clinic
- Laundry
- Medication Administration
- Personal Assistant Experience
- CRM system proficiency
- Client rapport building
- Insurance Verification
- Dental assisting
- Medical administrative support
- Teaching
- Experience with children
- EMR Systems
- Senior Care
- Quality assurance
- Customer support experience within healthcare industry
- Data collection
- Behavioral therapy
- Interviewing
- Software troubleshooting
- SharePoint
- Vital Signs
- Escalation handling
- Typing
- Applied behavior analysis
- Cold calling
- Live chat
- Laboratory Experience
- Pharmacy Technician Experience
- Office management
- Anatomy knowledge
- Hospital Experience
- Customer support ticket management
- Customer relationship building
- ICD-9
- Microsoft Word
- Medical Records
- Patient Care
- Computer operation
- Developmental Disabilities Experience
- Client interaction via phone calls
- Document management
- Ethernet
- Meal Preparation
- Microsoft Excel
- Financial transaction processing
- Fair Housing regulations
- Clerical experience
- Organizational skills
- Home health
- Childcare
- Customer issue escalation
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Mental health awareness
- Clinical documentation
- Professional boundaries
- Emergency management
- Client confidentiality
- De-escalation techniques
- Self-care practices
- Individual therapy
- Case management
- Group therapy
- Disaster response
- Crisis counseling
- Elderly care
- Safety planning
- Inbound call management
- Grief counseling
- Child protection
- Domestic violence response
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
Paramount
07.2025 - Current
Benefits Advisor
Willis Towers Watson Via Benefits
10.2024 - 04.2025
Sales Representative
Qurate Retail Group
04.2022 - 01.2024
Registered Behavior Technician (RBT)
ACES ABA
12.2021 - 10.2024
Crisis Worker
PRS, Inc
07.2021 - 12.2023
Youth Care Worker
Roy Maas Youth Alternatives Inc
09.2020 - 02.2022
Caregiver/Personal Assistant
D&S Community Services
11.2019 - 03.2020
Direct Care Worker
MISSION ROAD MINISTRIES
10.2019 - 01.2020
House Manager/Caregiver
Premieant, Inc.
03.2019 - 10.2019
Youth Care Worker
Insight Global
04.2018 - 05.2020
Resident Assistant
Changing Seasons
03.2018 - 04.2020
Residential Care Provider
Respite
07.2017 - 10.2019
Sales Representative
Transcom North American
10.2016 - 01.2017
CVS Pharmacy Technician
CVS Pharmacy
01.2016 - 07.2018
Direct Care Staff
ResCare
04.2015 - 12.2016
Direct Care Worker
Brookdale Assisted Living
03.2014 - 04.2015
Sales Representative
AT&T Prime Communications Authorized Dealer
05.2012 - 04.2014
dsp1
San Antonio state supported living center
02.2012 - 11.2014
cosmopolitan
walgreens
05.2009 - 12.2011
Nursing (certificate) - undefined
project quest
high school diploma - undefined
Highlands
Certificate - Nursing
The College of Health Care Professions