Alexander Garro
Framingham,MA
Summary
Dynamic Store Manager and former Credit Card Specialist at Bank of America, adept in customer service management and problem-solving. Excelled in bilingual communication, enhancing customer relations, and mentoring teams to exceed goals. Skilled in multitasking, with a proven track record of optimizing operations and increasing efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
NGP Management
North Reading, MA
05.2020 - Current
Store manager for Dunkin Donuts, I’m currently still employed , my duties are to control budgets, payroll hiring and training new crew members while still providing great customer services to our customers.
Credit Card Specialist
Bank of America
San Jose, CA
02.2012 - 07.2020
Call center representative, inbound calls in a bilingual line, Spanish and English . Some of my duties where to take payments, open new accounts, credit card increases and troubleshooting.
Education
High School Equivalent -
State of Massachusetts
Framingham 05.2023
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Store Manager
NGP Management
05.2020 - Current
Credit Card Specialist
Bank of America
02.2012 - 07.2020
High School Equivalent -
State of Massachusetts