Alexander Giles
Fairburn,GA
Summary
A System Administrator with 10 years experience of professional experience supporting O365, Google, Windows Server, and Intune. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.
Overview
9
9
years of professional experience
Work History
System Administrator
MNX Global Logistics
10.2019 - 08.2024
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Implemented and maintained virtual private networks.
Help Desk Analyst
Clayton County Public Schools
11.2015 - 09.2019
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality to provide positive user experience.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Devised scripts and automation tools to improve system efficiency.
- Provided customer support and technical support to 20 customers daily.
Education
Bachelor of Arts - Criminal Justice
Fort Valley State University
Fort Valley, GA01.2008
Master of Science - Education of Individuals in Elementary Special Education Programs
Walden University
Minneapolis, MN01.2011
Master of Science - Information Technology Project Management
Western Governors University
Salt Lake City, UT01.2018
Skills
- Windows Server Administrator
- Vendor Management
- Network Security Management
- Azure Active Directory
- Virtualization Technologies
- Project Coordination
- Network Administration
- Software Installation
- Hardware provision management
- Mobile Device Management
- Offboarding and onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator
MNX Global Logistics
10.2019 - 08.2024
Help Desk Analyst
Clayton County Public Schools
11.2015 - 09.2019
Bachelor of Arts - Criminal Justice
Fort Valley State University
Master of Science - Education of Individuals in Elementary Special Education Programs
Walden University
Master of Science - Information Technology Project Management
Western Governors University
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