Alexander Glynn

• Supported client engagements with large and mid-market organizations from discovery and process review through solution design, contracting, implementation, delivery, and ongoing operational support, including healthcare clients such as United Therapeutics and Equitas Health.
• Reviewed client workflows, operational pain points, service needs, and business limits to find process improvements and turn unclear requirements into scalable operating models.
• Built staffing plans, workflows, service levels, escalation paths, timelines, performance expectations, and resource models aligned with client volume, budget, and growth needs.
• Drafted SOPs and implementation frameworks covering process ownership, quality standards, reporting needs, dependencies, exception handling, and control points.
• Worked with client leaders, operations teams, project managers, technology teams, and domestic/offshore staff to align responsibilities, milestones, deliverables, and implementation readiness.
• Supported implementation planning by defining training needs, system access, launch dependencies, reporting cadence, performance measures, and risk escalation procedures.
• Prepared project proposals, statements of work, pricing models, and contract terms aligned with operational capacity, project scope, and client commitments.
• Set up performance review processes with clients and internal teams to review results, resolve exceptions, address operational risks, and identify continuous improvement opportunities.

• Supported 12-state portfolio of established actuarial firms, third-party administrators, and nationally recognized organizations through subscription-based enterprise software solutions.
• Helped customers move from legacy software to new platforms by coordinating implementation timelines, training, workflow changes, and adoption activities.
• Worked with customers, product owners, and software engineers to review business requirements and convert existing processes into tailored system configurations and solutions.
• Assisted process transformation by identifying workflow needs, resolving implementation challenges, and matching software capabilities to customer operating requirements.
• Managed stakeholder communication during implementation and post-launch support, helping maintain 97% account renewal rate while addressing issues and driving successful adoption.

Supported portfolio of roughly 150 national accounts, including large multi-location organizations with complex technology procurement and service needs.

• Coordinated cross-functional technology projects with customers, manufacturers, engineers, vendors, contractors, and internal specialists to define requirements, align resources, and deliver implementations.
• Managed customer project operations, including contracts, service estimates, site builds, on-site resources, product availability, delivery schedules, dependencies, and implementation timelines.
• Served as main coordination point for customer issues, resolving delivery and implementation challenges across internal and external stakeholders.
• Drove approximately 150% revenue growth by expanding existing relationships and identifying additional solutions while maintaining consistent execution across high-volume account portfolio.

• Guided clients through health insurance choices in highly regulated setting.
• Supported requirement review, translated plan eligibility and coverage details, and completed required enrollment tasks while maintaining professional licensing, documentation compliance, client communication, and time-sensitive processing.