Alexander Granger
Toronto,OH
Summary
Reliable individual with a strong work ethic and eagerness to learn. Brings initiative, positivity, and a collaborative spirit to new challenges. Ready to contribute to team success through dedication and adaptability.
Overview
2
2
years of professional experience
Work History
Shift Leader
Pets Supplies Plus
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new employees on store protocols and product knowledge to enhance team performance.
- Managed inventory levels, ensuring timely restocking of shelves and availability of products.
- Assisted in resolving customer inquiries and complaints to maintain high service standards.
- Maintained cleanliness and organization of store environment for optimal shopping experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Manager
Biglots
03.2025 - 07.2025
- Assisted in managing daily operations and team schedules to optimize store performance.
- Collaborated with cross-functional teams to implement promotional strategies and enhance customer engagement.
- Trained new employees on company policies, procedures, and best practices for effective service delivery.
- Analyzed inventory levels using retail management systems to ensure product availability and minimize stockouts.
- Supported visual merchandising efforts by maintaining store presentation standards aligned with brand guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Furniture Sales Manager
Biglots
03.2024 - 03.2025
- Managed daily sales operations to achieve store targets and enhance customer satisfaction.
- Trained and developed team members on product knowledge and effective sales techniques.
- Analyzed inventory levels to ensure optimal stock availability and minimize shortages.
- Implemented visual merchandising strategies to create appealing product displays and drive traffic.
- Resolved customer complaints efficiently, improving overall shopping experience and retention rates.
- Provided exceptional customer service, resulting in repeat business and positive customer feedback.
- Streamlined inventory management processes to minimize stock discrepancies and ensure optimal availability of products.
- Updated customers on scheduled deliveries of furniture to homes.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Toronto City Schools
Toronto, OHSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- POS system operation
- Issue resolution
- Role modeling
- Staff development
- Policy enforcement
- Professional appearance
Timeline
Shift Leader
Pets Supplies Plus
08.2025 - Current
Assistant Manager
Biglots
03.2025 - 07.2025
Furniture Sales Manager
Biglots
03.2024 - 03.2025
High School Diploma -
Toronto City Schools