Alexander Gregory
Ponte Vedra,FL
Summary
Perform above what is expected in all instances of employment
Overview
9
9
years of professional experience
Work History
Keyholder
Planet 13
Jacksonville, FL
01.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Barista Trainer
Starbucks
Ponte Vedra, FL
04.2018 - Current
- Taught team members how to make latest drinks and correctly perform new procedures.
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Resolved customer disputes with tact and professionalism.
Crew Member
Dunkin' Donuts
Ponte Vedra, FL
10.2016 - 03.2017
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Associate of Science - Computer Information Systems
Arizona State University
ArizonaSkills
- Training background
- Specialty beverages knowledge
- Health codes understanding
- Cooperative team player
- Active listener
- Engaging personality
Timeline
Keyholder
Planet 13
01.2025 - Current
Barista Trainer
Starbucks
04.2018 - Current
Crew Member
Dunkin' Donuts
10.2016 - 03.2017
Associate of Science - Computer Information Systems
Arizona State University