Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew CAMACHO

Whittier,United States

Summary

Dedicated professional with well over 10 years in customer care, with a strong leaning to train, motivate and educate. An educational background is included in my skillset as well. Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.

Overview

6
6
years of professional experience

Work History

Concierge Navigator Advocate

Alignment Health
03.2021 - Current
  • Coordinated plan benefits for seniors on Medicare
  • Set up health assessments to promote member wellness
  • Scheduling medical appointments for seniors
  • Mediating for members with medical offices and laboratories
  • Coordinating care with other departments to facilitate full access to benefits available for members under each plan

Concierge Navigator Advocate

Identified Talent Solutions
11.2020 - 03.2021
  • Coordinated plan benefits for seniors on Medicare
  • Set up health assessments to promote member wellness
  • Scheduling medical appointments for seniors
  • Mediating for members with medical offices and laboratories
  • Coordinating care with other departments to facilitate full access to benefits available for members under each plan

Retail Experience Consultant

Amazon
08.2018 - 05.2019
  • Researched and resolved complex issues and appeals to facilitate prompt resolution
  • Conducted routine outreach to support understanding of policies and procedures
  • Identified and reported on utilization patterns to enhance quality of service delivery
  • Dedicated professional with well over 10 years in customer care, with a strong leaning to train, motivate and educate
  • An educational background is included in my skillset as well
  • Developed and maintained relationships with community members and organizations
  • Provided concierge service to clients in the form of navigation and advocacy
  • Encouraged a positive and welcoming experience for guests by providing information, resources, and assistance with any questions or problems
  • Proactively identified and resolved guest issues to ensure satisfaction
  • Developed and maintained positive relationships with community via email, telephonic and face to face outreach
  • Educated clients on products and gave detailed instruction and guidance on various products in product line

Freelance Consultant

Artech Information Systems
  • Initiated success of client's organization by improving performance, hiring practices and management systems
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems
  • Liased with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Collaborated closely with clients to better understand entire program scopes

Education

Bachelor of Arts - Liberal Studies

Charter University International
International

Skills

  • Customer Service
  • Training and Development
  • Dependability
  • Organization
  • Time Management
  • Computer Skills
  • Analytical Thinking
  • Critical Thinking
  • Educational Background
  • Training Background
  • Administrative Support
  • Quality Assurance
  • Accurate record keeping
  • Interpersonal communications
  • Outstanding customer service

Accomplishments

  • Winner of Servant's Heart award at Alignment Health in 2024

Timeline

Concierge Navigator Advocate

Alignment Health
03.2021 - Current

Concierge Navigator Advocate

Identified Talent Solutions
11.2020 - 03.2021

Retail Experience Consultant

Amazon
08.2018 - 05.2019

Freelance Consultant

Artech Information Systems

Bachelor of Arts - Liberal Studies

Charter University International

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Matthew CAMACHO