Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Camacho

Whittier,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate professional offering 10+ years of experience.

-year background serving community by providing guidance for clients in need. Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 10+ years of service-focused experience. Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 10+ years of service-focused experience.

Overview

5
5
years of professional experience

Work History

Concierge Navigator Advocate

Alignment Healthcare
03.2021 - Current

Coordinated plan benefits for senior citizens on Medicare

Set up health assessments to promote member wellness

Recruit vendors to supply various supplemental benefits to aid members in maintaining good health

Scheduling medical appointments for seniors.

Mediating for members with medical offices and laboratories

Coordinating care with other departments to facilitate full access to benefits available for members under plan.

Scheduling of preventative care testings for seniors , i.e, Covid19 testings and vaccinations, flu vaccines, shingles vaccines

Concierge Navigator Advocate

Identified Talent Solutions
11.2020 - 03.2021

Coordinated plan benefits for senior citizens on Medicare

Set up health assessments to promote member wellness

Recruit vendors to supply various supplemental benefits to aid members in maintaining good health

Scheduling medical appointments for seniors.

Mediating for members with medical offices and laboratories

Coordinating care with other departments to facilitate full access to benefits available for members under plan.

Scheduling of preventative care testings for seniors , i.e, Covid19 testings and vaccinations, flu vaccines, shingles vaccines

Freelance Consultant

Artech Information Systems
08.2019 - 11.2020
  • Initiated success of client's organization by improving performance, hiring practices and management systems.
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated closely with clients to better understand entire project scope.

Retail Experience Consultant

Amazon
08.2018 - 05.2019
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Conducted routine outreach to support understanding of policies and procedures.
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.

Education

Bachelor of Arts - Liberal Arts And General Studies

Charter University
International
06.1998

Skills

  • Medicare and Medicaid applications
  • Dependable and Responsible
  • Organization and Time Management
  • Time Management
  • Computer Skills
  • Analytical and Critical Thinking
  • Customer Service
  • Training Materials
  • Data Entry
  • MS Office
  • Google Workspace
  • Team building
  • Interpersonal Communication
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Concierge Navigator Advocate

Alignment Healthcare
03.2021 - Current

Concierge Navigator Advocate

Identified Talent Solutions
11.2020 - 03.2021

Freelance Consultant

Artech Information Systems
08.2019 - 11.2020

Retail Experience Consultant

Amazon
08.2018 - 05.2019

Bachelor of Arts - Liberal Arts And General Studies

Charter University
Matthew Camacho