Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Mariah Mendez

San Angelo,TX

Summary

Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health Advocate Concierge

Blue Cross Blue Shield Hcsc
08.2021 - Current
  • Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
  • Enhanced patient care quality by providing educational resources on disease prevention, treatment options, and wellness strategies.
  • Streamlined the insurance claims process for clients by navigating complex healthcare policies and advocating for coverage of necessary treatments.
  • Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
  • Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
  • Promoted patient autonomy by empowering them with knowledge and resources to make informed decisions about their healthcare.
  • Resolved problems related to benefits, eligibility and claims.
  • Helped members navigate enrollment process and choose appropriate options.

Processing service rep

Performant Financial Corporation
10.2016 - 07.2021
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Streamlined customer service processes for improved efficiency and reduced response times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.

Hair Stylist

Hair by mariah Denisee
08.2013 - 10.2016

Education

Skills

  • Retail Sales
  • Front Desk
  • Customer Service
  • Active Listening
  • Healthcare Navigation
  • Research Abilities
  • Problem Solving
  • Insurance Knowledge
  • Empathy and Compassion
  • Data Analysis
  • Call Center Operations
  • Customer Assistance
  • Customer Support
  • Health Insurance Plan Knowledge
  • Relationship Building

Certification

  • Cosmetologist, Present
  • Cosmetology License

Personal Information

Relocation: Anywhere

Timeline

Health Advocate Concierge

Blue Cross Blue Shield Hcsc
08.2021 - Current

Processing service rep

Performant Financial Corporation
10.2016 - 07.2021

Hair Stylist

Hair by mariah Denisee
08.2013 - 10.2016

Similar Profiles

CREATE PROFILE
Mariah Mendez