LAMETRIA JACKSON
COPPELL,TEXAS
Summary
I am highly energetic, hardworking person who is team-oriented with leadership style. While working as a customer advocate and a student assistant coach over the last ten years, I feel I’ve established a proven work ethic, dependability and how much of a goal oriented individual I am.
As a customer advocate, I have committed over ten years of service, helping others improve their immediate and long-term health concerns. While actively and passionately still practicing positive health choices myself. As a college women's basketball coach, I have worked with staff members and students from a multitude of backgrounds. I have helped coordinate team development plans and guided several student athletes throughout their career. As an assistant, I've adjusted roster rotation and game schemes based off coverage review.
I believe my experience makes me an excellent fit for this opportunity. Please feel free to contact me via phone or email at a time of your convenience to discuss any additional information.
Sincerely,
Lametria Jackson
Overview
9
9
years of professional experience
Work History
Health Advocate Concierge
Blue Cross Blue Shield Of Texas
06.2019 - Current
- Highly skilled at problem solving, offering essential information when appropriate and counseling mental health concerns.
- Managing follow ups and deadlines for 10-20 cases per week.
- Fluent knowledge of policy coverage, procedure preparation, company updates and techniques helping members obtain healthy lifestyle.
- Effectively listening to provide accurate and appropriate information to over hundreds of members per month.
- Internal and external data entry updates for prior authorizations, appeals and medical records review while staying in HIPPA compliance.
- Actively participating in training feedback classes to improve customer experience.
- Established personal assigned advocate for over 100 members based on relationship building during phone outreach campaigns.
Pharmacy Technician (Missouri State Licensed)
Express Scripts
05.2014 - 08.2018
- Utilized sales approach, converting member from retail to home delivery.
- Ensured all information processed internal and external are within HIPPA compliance.
- Assisted with out bound campaign calls, to retain unhappy members.
- Performed SME duties (Subject Matter Expert), floor walker to help peers during struggled calls.
- Assisted with training classes for PPO and HMO polices.
- Pharmacy Technician Licensed.
STUDENT ASSISTANT WOMEN'S BASKETBALL COACH
St. Louis Community College -Forest Park
05.2012 - 05.2014
- Skilled analytical thinker, provided reviews on game footage and player development.
- Accustomed to working closely with the team staff and recruiting student athletes by attending games, meeting with families, and presenting scholarship offers.
- Led team and individual meetings for film coverage and practice sessions.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Conferred with staff to determine weaknesses in current team roster and develop recruitment plans for the future direction of the program.
- Acted as positive role model for team participants and in community.
Education
High School Diploma -
Mccluer South-Berkeley High School
Ferguson, MO05.2009
Skills
- Professional, reliable and result oriented
- Strategic and critical thinking ability
- Leadership qualities, accustomed to working closely with peers
- Exceptional customer service skills
- Exceptional interpersonal skills
- Trusted analytical eye for development opportunity
- Internal and external data entry
Community Service
Youth Basketball Coach St. Louis, MO 2018
Clothes Drive St. Louis , MO 2017
REFRENCES
Melanie Marcy Senior National Admissions Advisor - AIU
Former Coach
(618) 719-4933
mmarcy@aiuniv.edu
Shelly Ethridge Department Chair of Health & Wellness - STLCC
Former Coach
(314) 984-7485
methridge1@stlcc.edu
Rhonda Fox
Former Teammate and Colleague
(713) 446-6062
Rhondasfox22@yahoo.com
Timeline
Health Advocate Concierge
Blue Cross Blue Shield Of Texas
06.2019 - Current
Pharmacy Technician (Missouri State Licensed)
Express Scripts
05.2014 - 08.2018
STUDENT ASSISTANT WOMEN'S BASKETBALL COACH
St. Louis Community College -Forest Park
05.2012 - 05.2014
High School Diploma -
Mccluer South-Berkeley High School
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