Casey Stark
Quincy,IL
Summary
Dynamic Health Advocate with extensive experience at Health Care Service Corporation, excelling in healthcare navigation and patient education. Proven ability to enhance health literacy and facilitate effective communication between members and providers. Skilled in problem-solving and clinical documentation, ensuring seamless access to essential services and support for diverse patient populations.
Overview
12
12
years of professional experience
Work History
Health Advocate Concierge
Health Care Service Corporation
07.2025 - Current
- Assisted members in navigating complex healthcare systems to access necessary services and support.
- Facilitated communication between members and healthcare providers to ensure understanding of treatment plans.
- Developed educational materials for members to enhance understanding of health conditions and available resources.
- Help members understand insurance claims and explanation of benefits.
- Walk members through website and app set-up and troubleshooting.
Outreach Coordinator
Blessing Health System
09.2024 - 07.2025
- Registered 100+ daily specimens from outlying clinics.
- Communicated with nurses and doctors with issues on orders for specimens.
- Communicated with other departments and main lab.
- Resolved insurance and order issues.
Paraprofessional
Quincy Public School District
08.2013 - 05.2020
- Assisted members in navigating complex healthcare systems to access necessary services and support.
- Facilitated communication between members and healthcare providers to ensure understanding of treatment plans.
- Developed educational materials for members to enhance understanding of health conditions and available resources.
- Help members understand insurance claims and explanation of benefits.
- Walk members through website and app set-up and troubleshooting.
Diagnostic Technician
Blessing Health System
05.2020 - 09.2024
- Performed detailed diagnostic testing procedures to identify patient health issues accurately.
- Collaborated with medical staff to interpret test results and provide actionable insights for patient care.
- Managed inventory and supply levels, ensuring availability of essential diagnostic tools and materials.
- Performed Phlebotomy and EKG testing on patients.
- Registered patients for diagnostic and imaging tests.
- Specimen handling.
Education
Associate of Arts - Education
University of Phoenix
OnlineSkills
- Health literacy
- Healthcare navigation
- Research
- Customer assistance
- HIPAA compliance
- Customer support
- Clinical documentation
- Data entry
- Care coordination
- Inbound call management
- Copay and premium expertise
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
Timeline
Health Advocate Concierge
Health Care Service Corporation
07.2025 - Current
Outreach Coordinator
Blessing Health System
09.2024 - 07.2025
Diagnostic Technician
Blessing Health System
05.2020 - 09.2024
Paraprofessional
Quincy Public School District
08.2013 - 05.2020
Associate of Arts - Education
University of Phoenix