Veronica Padon
Charleston,WV
Summary
Seeking a role as a Dental Customer Service Representative at Aetna. Aiming to apply my customer service skills, healthcare industry knowledge, and dental experience to aid members in understanding their benefits and procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Navigator Concierge / Customer Advocate
Blue Cross Blue Shield
03.2022 - 07.2023
- Resolved policy discrepancies, achieving 90% customer satisfaction rate
- Analyzed claims to identify common fault trends, reducing outstanding claim payments by
- Utilized data-driven approach to improve customer satisfaction by 25%
- Resolved claim discrepancies by coordinating with members and providers, resolving 5 cases within 48 hours
- Managed complete customer experience, resulting in 99% satisfaction rate.
Dental Assistant
Dentistry School, Santos Cruz Office
- Assisted with all aspects of general dental procedures
- Supervised sterilization and preparation of dental instruments and equipment
- Updated and maintained patient dental histories in electronic health record systems
- Prepared patients for oral examinations and assisted in treatments.
- Sterilized rooms and prepped equipment and instruments for 5 procedures daily
Phlebotomist
Charleston Area Medical Center
01.2020 - 01.2021
- Mentored and coached new team members, resulting in high retention rates
- Conducted audits of patient charts and test results, achieving 100% adherence with quality standards
- Provided high-quality patient care through daily telephone screenings and triage of patient needs
- Managed patient records in compliance with HIPAA regulations.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
Education
BBA -
BridgeValley Community And Technical College
Charleston, WV2025
Certified First Mental Health Aid Effective Communications and Human Relations, Dale Carnegie -
Mental Health Aid
2011
Skills
- Dental insurance coverage interpretation
- Data-driven customer service
- Advising and Educating Patients
- Compliance with HIPAA and healthcare regulatory guidelines
- Customer experience management from enrollment to post-service
- Chair Side Assistance
- Medical Records Management
- Health and Safety Practices
- Electronic Charting
Certification
- Certified Mental Health Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Navigator Concierge / Customer Advocate
Blue Cross Blue Shield
03.2022 - 07.2023
Phlebotomist
Charleston Area Medical Center
01.2020 - 01.2021
Dental Assistant
Dentistry School, Santos Cruz Office
BBA -
BridgeValley Community And Technical College
Certified First Mental Health Aid Effective Communications and Human Relations, Dale Carnegie -
Mental Health Aid
Similar Profiles
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Christina FredericChristina Frederic
Medicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of FloridaMedicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of Florida
Abdo TaressaAbdo Taressa
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Savannah CorderSavannah Corder
Host at Lola's PizzaHost at Lola's Pizza