Erin Guess
Mobile,AL
Summary
Strong desire to be a driving force behind dental practices by applying best practices and utilizing their practice management software with focus on their success. Total of 20+ years of experience in the dental field at multiple levels through coaching, training, education, clinical, administrative and management. Refined leadership and organizational mindset allowing the ability to interact and work alongside persons of all backgrounds, skill sets and goals.
Overview
7
7
years of professional experience
Work History
Customer Success Manager I
Henry Schein One
12.2021 - Current
- Worked with the Saves team to encourage and educate our current customers to keep our products
- Consistently exceeded all KPI’s
- Mentored and trained new hires
- Market expansion for multi-sites and DSO practices using Dentrix Enterprise
- Created and maintained effective relationships with the customers assigned to me.
eServices Coach I
Henry Schein One
11.2019 - 12.2021
- Coaching of multiple offices on eServices topics including eClaims and Attachments, Insurance Manager, QuickBill, QuickBill eStatements, Questionnaires, Communication Manager, Web Manager, Kiosk, Patient Engage Communications, Patient Engage Online Forms and Reputation Management
- Webinar hosting and administration with all RCM and PE topics
Consultant and Dental Practice Advisor/Coach, Insurance Consultant, Certified Dentrix, Easy Dental and Dentrix ACT Trainer
Independent Contractor
11.2016 - 12.2019
- Provided customized services of coaching to dental offices
- Train and assist on implementation of Dentrix and Easy Dental software as well as the conversion process with administrative, clinical and managerial staff
- Consult on proper insurance management, office protocol, scheduling, practice set up, and management with focus on profitability and successful customer service
- Manual data entry and software set up and customizing of Dentrix and Easy Dental.
Education
Jefferson State Community College
Baker High School C/O 1997
Skills
- ADA insurance coding
- Consulting
- Claims processing & review
- Insurance benefit coverage & Interpretation
- Insurance billing & aging
- Webinar hosting and administration
- Customer Success
- Dentrix Core, Easy Dental & eServices trainer
- Customer Success Manager of the Year 2022
- President’s Club 2022
- 1 of 6 candidates selected to attend Dentrix Trainer Certification out of 800 nationwide
- Certified Dentrix Trainer
- Certified Easy Dental Trainer
- Certified Dentrix ACT Trainer
- Dental Practice Advisor and Consulting
- Henry Schein One eServices Training
- Webinar Team
- Scored 90% or higher on 8 Dentrix Core Mastery Track exams
Websites
Timeline
Customer Success Manager I
Henry Schein One
12.2021 - Current
eServices Coach I
Henry Schein One
11.2019 - 12.2021
Consultant and Dental Practice Advisor/Coach, Insurance Consultant, Certified Dentrix, Easy Dental and Dentrix ACT Trainer
Independent Contractor
11.2016 - 12.2019
Jefferson State Community College
Baker High School C/O 1997
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