Alexander Guinn
Parker,CO
Summary
Dynamic sales professional with a proven track record at Discount Tire, excelling in client relationship building and service monitoring. Adept at utilizing CRM tools and persuasive techniques to enhance customer satisfaction and drive revenue growth. Recognized for effective team leadership and commitment to quality assurance in fast-paced environments. Proficient in Shop environments in team leadership, problem solving, working in harsh conditions, and proficient in servicing vehicles.
Overview
3
3
years of professional experience
Work History
Sales Apprentice
Discount Tire
09.2025 - Current
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Provided product and technical support to customers.
- Used consultative sales approach to understand and meet customer needs.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Service Coordinator
Discount Tire
04.2025 - Current
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Monitored progress towards service plan goals.
- Ensured Safety and Quality of the companies core values in check
- Ensured the Proper service was preformed and validated work completed
- Ensured All service members adhered to best practices
- Responsible fore releasing vehicle to customer
- Efficient in solving service area disruptions
- Excellent Problem solving skills
Crew Chief
Discount Tire
02.2025 - Current
- Managed team according to company standards and compliance requirements.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Responsible for staging the correct product for the next vehicle being serviced in a timely and efficient manner.
- Responsible for a first hand service area inspection and communicating with the Service Coordinator on safety and service conditions.
Service Technician
Discount Tire
10.2024 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring Tires and related equipment in a timely manner
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Worked with diverse types of weather and ground conditions.
- Worked in unison with entire service team
- Adhered to best practices
- Labor Intensive.
Line Cook
Rocky Mountain Pizza
07.2023 - 08.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Grilled meats and seafood to customer specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
High School Diploma -
Ponderosa High School
Parker, CO05-2027
Skills
- CRM proficiency
- Sales presentations
- Meeting facilitation
- Persuasion techniques
- Client relationship building
- Process improvement
- Service monitoring and evaluation
- Program follow-up and assessment
- Team leadership
- Client advocacy
- Work order prioritization
- Quality assurance
- Valid Driver's license
- Hand tools proficiency
Timeline
Sales Apprentice
Discount Tire
09.2025 - Current
Service Coordinator
Discount Tire
04.2025 - Current
Crew Chief
Discount Tire
02.2025 - Current
Service Technician
Discount Tire
10.2024 - Current
Line Cook
Rocky Mountain Pizza
07.2023 - 08.2024
High School Diploma -
Ponderosa High School