ALEXANDER HAHALIS

• Managed client inquiries with financial advisors and plan sponsors, including account issues, withdrawal and transfer requests, and account fee questions across online platforms.
• Answered incoming calls from clients, financial advisors, and plan sponsors regarding participant account inquiries.
• Delivered professional customer service while preventing escalations and resolving issues promptly.
• Creates a case on Salesforce for every call received

• Responsibilities included optimizing the design and efficiency of mail pieces for automated processing and mailing
• Duties included ensuring compliance with postal regulations and automation capability. Organizing and processing all forms of checks and depositing them for clients into our banking system for stock market investment. Manager client tickets and legal documents in Salesforce and complete Third - Party Administrator (TPA) reports daily.
• On site

• Managed the needs of the golfers and maintained a friendly and professional manner at all times to build working relationships and ensure positive customer service.
• Duties included carrying golf bags, cleaning golf clubs and golf balls. Additionally, I was tasked with using my knowledge of the golf course to assist golfers so they could best navigate the course to ensure they achieve the best score possible.

• Managed the needs of the golfers and maintained a friendly and professional manner at all times to build working relationships and ensure positive customer service.
• Duties included carrying golf bags, cleaning golf clubs and golf balls. Additionally, I was tasked with using my knowledge of the golf course to assist golfers so they could best navigate the course to ensure they achieve the best score possible.

• Activities & Societies
• Student Government Association: Vice President of Clubs & Organizations; Chair of Programming Council
• Honor Society
• Delta Pi Fraternity: Alumni Chair
• Political Science Club
• Gaming Club

Online program