HERIC (ADRIAN) FARIA VARGAS
Lakeland
Summary
Leader with the capability to work in a team, expressing ideas with open exchange and with the skill of high quality of work, I am a goal oriented independent worker who is proactive in decision making. I am interested in professional improvement, lifelong learning and have a clear vision of my future. I have worked in a client focused customer service environment and I possess the skills and knowledge to share in a team based company.
Overview
13
13
years of professional experience
Work History
Participant Services Agent (Data Entry)
PCS Retirement
12.2022 - Current
- Email participants regarding their issues and inquiries.
- Carried out day-to-day duties accurately and efficiently.
- Responded proactively and positively to rapid change.
- Corrected data entry errors to prevent duplication or data degradation.
- Exceeded goals through effective task prioritization and great work ethic.
- Verified accuracy of computer system information by updating participant data.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- De-escalate and resolve customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on account balances.
- Assisted customers in navigating company website and submitting online distribution requests, improving overall user experience.
Residential Retention Representative
Spectrum
05.2021 - 11.2021
- Inbound calls for clients that want to cancel
- Sell cell phones and Apple TV’s
- Disconnect services and cancel accounts
- Schedule appointments for installs
- Process account transfers between addresses
Participant Services Representative
MidAmerica
09.2018 - 09.2020
- Inbound calls for retirement HRA, 401(a), 457(b) and 403(b) accounts
- Assist participants with their premium and medical reimbursements
- Submit cases for discrepancies on Participant accounts
- Send distribution forms to participants
- Assist Participants to fill out claims and distributions requests for their funds
- Advise participants of the proper documentation to submit for their claims
- Provide account balances to participants
- Advise participants of their distribution dates for their retirement accounts
- Inform participants what they are eligible to get reimbursed for.
Customer Care Agent and Telesales Agent
DS Services
01.2015 - 01.2018
- Assist with logistical discrepancies
- Organized billing inquiries
- Open new accounts with new and existing customers
- Maintain regular customer relations
- Schedule and Reschedule deliveries for clients.
Credit Verification Representative and Supervisor
GC Services/Verizon Wireless
01.2013 - 01.2015
- Inbound calls for new services
- Verify applicant identities
- Provide customers and representatives with requested service information
- Mediate escalations between customers and sales representatives
- Prepare managers with tasks and fill in for absences
- Coach and monitor agents
- Conduct trainings and meetings
Education
High School Diploma -
Bartow High School
Skills
- Microsoft Office
- Computer savvy
- Excellent Customer Service skills
- Adaptive team player
- Prior supervisory
- Problem-solving
- Clear communication
- Documenting information
- Critical thinking
Languages
Spanish
English
Brazilian Portuguese
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Participant Services Agent (Data Entry)
PCS Retirement
12.2022 - Current
Residential Retention Representative
Spectrum
05.2021 - 11.2021
Participant Services Representative
MidAmerica
09.2018 - 09.2020
Customer Care Agent and Telesales Agent
DS Services
01.2015 - 01.2018
Credit Verification Representative and Supervisor
GC Services/Verizon Wireless
01.2013 - 01.2015
High School Diploma -
Bartow High School
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