Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Hatchett

Tallahassee,FL

Summary

Retail Sales Team Leader with more than 6 years experience in the retail industry. Areas of expertise include team development, problem solving, and adapting under pressure to overcome challenges faced in a fast-paced work environment.

Overview

6
6
years of professional experience

Work History

Team Leader

Target
Tallahassee, FL
5 2015 - Current
  • Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
  • Develop and coach team of 14 members while providing exceptional customer service and consistently meeting operations and sales goals.
  • Answer product questions with up-to-date knowledge of sales and store promotions.
  • Investigate and resolve customer inquiries and complaints in timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Demonstrate knowledge of company mission and goals and lead employees in reaching objectives aligned with company core values.
  • Developed reputation as efficient service provider with elevated levels of accuracy.
  • Complete all point of sale opening and closing procedures, including counting contents of cash register.
  • Work with management team to implement proper division of responsibilities.
  • Recognize and reward outstanding work performance to cultivate positive and collaborative customer service culture.

Field Supervisor

Tallahassee Parks and Recreation Department
Tallahassee, Florida
06.2014 - 08.2020
  • Routinely prepared fields for games to be played, and handled any uncommon situations while at fields, including injury and severe weather.
  • Managed practice and game times of 50-60 teams and multiple age groups to assure they are off their fields at their scheduled times.
  • Investigated issues and developed effective solutions.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Managed safety and security of location to prevent intrusion, criminal activity, vandalism, and injuries to workers.

Education

Associate of Science - Business Administration And Management

Tallahassee Community College
Tallahassee, FL
07.2017

Skills

  • Excellent customer relations
  • Shift/project scheduling
  • Ability to work under pressure
  • Adaptability
  • Coachability
  • Strong interpersonal skills
  • Excellent leadership skills
  • Coaching and mentoring of team
  • Time management
  • Ability to work with team
  • Work Planning and Prioritization

Timeline

Field Supervisor

Tallahassee Parks and Recreation Department
06.2014 - 08.2020

Team Leader

Target
5 2015 - Current

Associate of Science - Business Administration And Management

Tallahassee Community College

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Alexander Hatchett